Recording automated attendant greeting

[bridgecom]

I have a customer with an Active Voice Repartee with a voice bridge on a Avaya Definity, they have a greeting an ex-employee recorded years ago, can anyone tell me how to access that recording & record a new greeting? Or how to find the different places to make recordings? I know the Definity & know little about the Repartee.

 

[solrosin]

If the automated attendant is in AUDIX, you simply need to log into the AUDIX account for that extension and change its personal greeting. If it is a call vector with an announcement, then you have to dial the feature access code to re-record the annoucement (which requires a phone with console permissions in its COS), enter the extension, then press 1 to record the annoucement. If it's anything that falls outside of those two scenarios, I'm unfamiliar with it.

 

[solrosin]

*Correction - you have to enter the extension of the annoucement, which is found within the call vector, if it is a call vector with an annoucement.

 

[bridgecom]

thanks for the response, there is no AUDIX, just the repartee voice mail, I could check the announcements but i think the recording is in the repartee.

 

[andyphones]

You need access to the system keyboard and video. You also need to know the password for the system. I think F2 was log in and then enter password. From there depends on which greeting you want to change

 

[phonesaz]

http://pdf.textfiles.com/manuals

is a web site that has manuals for just about everything including the active repartee. You may find the info you need there.