Shedders101
IS-IT--Management
Hi,
I'm having an issue with something I need to do in IP Office and wondered if anyone here knows a way round this.
Our company contains a B2B telesales department and, for reasons I can't change, they have to do their own research and call the business numbers they find directly.
This means we have to deal with a number of 'Please dont call us again' requests per day. We honour these by having a Telesales User Rights collection in IP Office and adding these requests as barred numbers using the short codes section. This has worked perfectly well up until today, when I tried to add another and received the message "Record size limit reached, record can not be added". Does anyone know what the limit is on the number of shortcodes and whether it can be changed? Also, is there an alternative way to do this in IP Office?
Many thanks
I'm having an issue with something I need to do in IP Office and wondered if anyone here knows a way round this.
Our company contains a B2B telesales department and, for reasons I can't change, they have to do their own research and call the business numbers they find directly.
This means we have to deal with a number of 'Please dont call us again' requests per day. We honour these by having a Telesales User Rights collection in IP Office and adding these requests as barred numbers using the short codes section. This has worked perfectly well up until today, when I tried to add another and received the message "Record size limit reached, record can not be added". Does anyone know what the limit is on the number of shortcodes and whether it can be changed? Also, is there an alternative way to do this in IP Office?
Many thanks