"resetting on urq" on 9608 phones

[CptIPO]

Hi guys hopefully someone can help. I have 60 9608 phones. Every few minutes I get a message "resetting on urq" and the phones resets then it comes up and works fine for a few minutes and then it happens again. Any ideas. I have a VLAN for DATA network and Voice network. The system is running 9.0.100.845.

This is a newish installation. And started about 2 weeks after cut over.

ACIS - Avaya Certified Implementation Specialist
ACSS - Avaya Certified Support Specialist
APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town

 

[tlpeter]

What does monitor show with h.323 turned on?
I guess they cannot be kept alive and then reboot.

BAZINGA!

I'm not insane, my mother had me tested!

 

[CptIPO]

10012806mS H323Evt: Recv GRQ from c0a80264
10012807mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10012807mS H323Evt: found number <8900>
10012808mS H323Evt: Recv GRQ from c0a80264
10012808mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10012808mS H323Evt: found number <8900>
10012818mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 52; Endpoints in registration: 0
10012818mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10012819mS H323Evt: found number <8900>
10012819mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
10012819mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
10012819mS H323Evt: GK: Unregister endpoint GrainCo_5324b2cd016d7576 for extension 8900 reason 4
10012823mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
10012825mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
10012830mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
10012830mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10012830mS H323Evt: found number <8900>
10012831mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
10012831mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
10012831mS H323Evt: GK: Unregister endpoint GrainCo_5324b3373e98541e for extension 8900 reason 4
10012832mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
10012835mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
10012841mS H323Evt: v=0 stacknum=250 State, new=ReleaseReq, old=Active id=686
10012841mS H323Tx: 686 dst=192.168.2.100:3283
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = ReleaseComplete

10012841mS H323Evt: v=0 stacknum=250 State, new=NullState, old=ReleaseReq id=686
10013113mS H323Evt: Recv NSM from f57de01c
10013113mS H323Evt: Recv SwitchInfoRequest from f57de01c
10013114mS H323Evt: Recv NSM from f57de01c
10013114mS H323Evt: Recv SwitchInfoRequest from f57de01c
10014479mS H323Evt: Recv GRQ from c0a80264
10014479mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10014480mS H323Evt: found number <8900>
10014481mS H323Evt: Recv GRQ from c0a80264
10014481mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10014481mS H323Evt: found number <8900>
10014496mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
10014496mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10014496mS H323Evt: found number <8900>
10014496mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
10014496mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
10014497mS H323Evt: GK: Unregister endpoint GrainCo_5324b3371fed2371 for extension 8900 reason 4
10014498mS H323Evt: GK: Send URQ
10014498mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
10014501mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
10014506mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
10014506mS H323Evt: e_H225_AliasAddress_dialedDigits alias
10014506mS H323Evt: found number <8900>
10014506mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
10014506mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
10014506mS H323Evt: GK: Unregister endpoint GrainCo_5324b339560d2e6f for extension 8900 reason 4
10014508mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
10014510mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
10015074mS H323Rx: 687 src=192.168.2.100:5295
H323 Pcol=08(Q931) Reflen=2 ref=0001(Remote)
Message Type = Setup
ForwardLCParameters H2250 SID=01:
ReverseLCParameters H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters H2250 SID=01:
ReverseLCParameters H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters H2250 SID=01:
ReverseLCParameters H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters H2250 SID=01:
ReverseLCParameters H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters H2250 SID=01:
ReverseLCParameters H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters H2250 SID=01:
ReverseLCParameters H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters [G711_ULAW64K (frames=10)] H2250 SID=01:
ReverseLCParameters [G711_ULAW64K (frames=60)] H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters [G711_ALAW64K (frames=10)] H2250 SID=01:
ReverseLCParameters [G711_ALAW64K (frames=60)] H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters [G729_AWB (frames=1)] H2250 SID=01:
ReverseLCParameters [G729_AWB (frames=6)] H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters [G729_A (frames=1)] H2250 SID=01:
ReverseLCParameters [G729_A (frames=6)] H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters [G729_WB (frames=1)] H2250 SID=01:
ReverseLCParameters [G729_WB (frames=6)] H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,
ForwardLCParameters H2250 SID=01:
ReverseLCParameters H2250 SID=01: RTP=192.168.2.100(49488) , RTCP=192.168.2.100(49489) ,

10015075mS H323Evt: v=0 stacknum=250 State, new=NullState, old=NullState id=-1
10015075mS H323Evt: v=0 stacknum=250 State, new=Present, old=NullState id=687
10015083mS H323Evt: v=0 stacknum=250 State, new=ICProceeding, old=Present id=687
10015083mS H323Tx: 687 dst=192.168.2.100:5295
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = CallProceeding

10015084mS H323Evt: v=0 stacknum=250 State, new=Active, old=ICProceeding id=687
10015084mS H323Tx: 687 dst=192.168.2.100:5295
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Connect
EMPTY Forward LCP
EMPTY Reverse LCP

10016088mS PRN: 16: LampModel missing
10016088mS PRN: 17: LampModel missing
10016088mS PRN: 18: LampModel missing
10016088mS PRN: 19: LampModel missing
10016088mS PRN: 20: LampModel missing
10016088mS PRN: 21: LampModel missing
10016088mS PRN: 22: LampModel missing
10016088mS PRN: 23: LampModel missing
10016088mS PRN: 24: LampModel missing
10016088mS PRN: 25: LampModel missing
10016088mS PRN: 26: LampModel missing
10016089mS PRN: 27: LampModel missing
10016089mS PRN: 28: LampModel missing
10016089mS PRN: 29: LampModel missing
10016089mS PRN: 30: LampModel missing
10016089mS PRN: 31: LampModel missing
10016089mS PRN: 32: LampModel missing
10016089mS PRN: 33: LampModel missing
10016089mS PRN: 34: LampModel missing
10016089mS PRN: 35: LampModel missing
10016089mS PRN: 36: LampModel missing
10016089mS PRN: 37: LampModel missing
10016089mS PRN: 38: LampModel missing
10016089mS PRN: 39: LampModel missing
10016089mS PRN: 40: LampModel missing
10016089mS PRN: 41: LampModel missing
10016089mS PRN: 42: LampModel missing
10016089mS PRN: 43: LampModel missing
10016089mS PRN: 44: LampModel missing
10016089mS PRN: 45: LampModel missing
10016089mS PRN: 46: LampModel missing
10016089mS PRN: 47: LampModel missing
10016090mS PRN: 48: LampModel missing
10016090mS PRN: 49: LampModel missing
10016090mS PRN: 50: LampModel missing
10016090mS PRN: 51: LampModel missing
10016090mS PRN: 52: LampModel missing
10016090mS PRN: 53: LampModel missing
10016090mS PRN: 54: LampModel missing
10016090mS PRN: 55: LampModel missing
10016090mS PRN: 56: LampModel missing
10016090mS PRN: 57: LampModel missing
10016090mS PRN: 58: LampModel missing
10016090mS PRN: 59: LampModel missing
10016090mS PRN: 60: LampModel missing
10016090mS PRN: 61: LampModel missing
10016090mS PRN: 62: LampModel missing
10016090mS PRN: 63: LampModel missing
10016090mS PRN: 64: LampModel missing
10016090mS PRN: 65: LampModel missing
10016090mS PRN: 66: LampModel missing
10016090mS PRN: 67: LampModel missing
10016091mS PRN: 68: LampModel missing
10016091mS PRN: 69: LampModel missing
10016091mS PRN: 70: LampModel missing
10016091mS PRN: 71: LampModel missing
10016091mS PRN: 72: LampModel missing
10016091mS PRN: 73: LampModel missing
10016091mS PRN: 74: LampModel missing
10016091mS PRN: 75: LampModel missing
10016091mS PRN: 76: LampModel missing
10016091mS PRN: 77: LampModel missing
10016091mS PRN: 78: LampModel missing
10016091mS PRN: 79: LampModel missing

ACIS - Avaya Certified Implementation Specialist
ACSS - Avaya Certified Support Specialist
APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town

 

[CptIPO]

9860732mS H323Evt: RRQ --- keep-alive rejected (endpoint is currently not registered)
9860732mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 52; Endpoints in registration: 0
9860732mS H323Evt: RRQ --- keep-alive rejected (endpoint is currently not registered)
9860741mS H323Evt: Recv GRQ from c0a80264
9860742mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9860742mS H323Evt: found number <8900>
9860743mS H323Evt: Recv GRQ from c0a80264
9860743mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9860743mS H323Evt: found number <8900>
9860753mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 52; Endpoints in registration: 0
9860754mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9860754mS H323Evt: found number <8900>
9860754mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
9860754mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
9860755mS H323Evt: GK: Unregister endpoint GrainCo_5324b23540ba3a21 for extension 8900 reason 4
9860758mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
9860760mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
9860765mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
9860765mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9860765mS H323Evt: found number <8900>
9860766mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
9860766mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
9860766mS H323Evt: GK: Unregister endpoint GrainCo_5324b29f15137944 for extension 8900 reason 4
9860767mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
9860770mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
9860775mS H323Evt: v=0 stacknum=250 State, new=ReleaseReq, old=Active id=683
9860776mS H323Tx: 683 dst=192.168.2.100:4435
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = ReleaseComplete

9860776mS H323Evt: v=0 stacknum=250 State, new=NullState, old=ReleaseReq id=683
9861050mS H323Evt: Recv NSM from f57de01c
9861050mS H323Evt: Recv SwitchInfoRequest from f57de01c
9861051mS H323Evt: Recv NSM from f57de01c
9861051mS H323Evt: Recv SwitchInfoRequest from f57de01c
9862663mS H323Evt: Recv GRQ from c0a80264
9862664mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9862664mS H323Evt: found number <8900>
9862665mS H323Evt: Recv GRQ from c0a80264
9862665mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9862665mS H323Evt: found number <8900>
9862673mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
9862673mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9862673mS H323Evt: found number <8900>
9862674mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
9862674mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
9862674mS H323Evt: GK: Unregister endpoint GrainCo_5324b29f096b284e for extension 8900 reason 4
9862675mS H323Evt: GK: Send URQ
9862676mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
9862679mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
9862683mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
9862683mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9862683mS H323Evt: found number <8900>
9862684mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
9862684mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
9862684mS H323Evt: GK: Unregister endpoint GrainCo_5324b2a16fe91d86 for extension 8900 reason 4
9862685mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
9862688mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
9863189mS H323Evt: Recv: RegistrationRequest 192.168.2.120; Endpoints registered: 51; Endpoints in registration: 1
9863190mS H323Evt: Recv: RegistrationRequest 192.168.2.120; Endpoints registered: 51; Endpoints in registration: 1
9863733mS H323Evt: Recv GRQ from c0a80264
9863734mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9863734mS H323Evt: found number <8900>
9863735mS H323Evt: Recv GRQ from c0a80264
9863735mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9863735mS H323Evt: found number <8900>
9863744mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
9863744mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9863744mS H323Evt: found number <8900>
9863744mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
9863745mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
9863745mS H323Evt: GK: Unregister endpoint GrainCo_5324b2a14b0f1e9b for extension 8900 reason 4
9863746mS H323Evt: GK: Send URQ
9863747mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
9863749mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
9863754mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 1
9863754mS H323Evt: e_H225_AliasAddress_dialedDigits alias
9863754mS H323Evt: found number <8900>
9863755mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
9863755mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
9863755mS H323Evt: GK: Unregister endpoint GrainCo_5324b2a2109355b3 for extension 8900 reason 4
9863756mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
9863759mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0

ACIS - Avaya Certified Implementation Specialist
ACSS - Avaya Certified Support Specialist
APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town

 

[CptIPO]

10112535mS H323Evt: Keep-alive time-out on 8933 (keep_alive_count 0)
10112535mS H323Evt: GK: Unregister endpoint GrainCo_5324b1df1dcf3aca for extension 8933 reason 2
10112538mS H323Evt: GK: Send URQ
10112539mS H323Evt: v=0 stacknum=250 State, new=ReleaseReq, old=Active id=679
10112539mS H323Tx: 679 dst=192.168.2.133:5648
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = ReleaseComplete


ACIS - Avaya Certified Implementation Specialist
ACSS - Avaya Certified Support Specialist
APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town

 

[CptIPO]

Yea it looks like they cannot be kept alive. But the weird thing is I can ping the phone and I get replies until the actual phone reboot. There is no slow down or issue until reboot. Same to the PBX. Is there a way to stop phones from rebooting?

ACIS - Avaya Certified Implementation Specialist
ACSS - Avaya Certified Support Specialist
APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town

 

[CptIPO]

14121933mS H323Evt: RRQ --- keep-alive rejected (endpoint is currently not registered)
14121933mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 0
14121933mS H323Evt: RRQ --- keep-alive rejected (endpoint is currently not registered)
14121942mS H323Evt: Recv GRQ from c0a80264
14121943mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14121943mS H323Evt: found number <8900>
14121944mS H323Evt: Recv GRQ from c0a80264
14121944mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14121944mS H323Evt: found number <8900>
14121954mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 51; Endpoints in registration: 0
14121954mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14121954mS H323Evt: found number <8900>
14121954mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
14121955mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
14121955mS H323Evt: GK: Unregister endpoint GrainCo_5324c2e43c5d1e1e for extension 8900 reason 4
14121958mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
14121961mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
14121965mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 50; Endpoints in registration: 1
14121965mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14121966mS H323Evt: found number <8900>
14121966mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
14121966mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
14121966mS H323Evt: GK: Unregister endpoint GrainCo_5324c34365e753c0 for extension 8900 reason 4
14121967mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
14121970mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
14121976mS H323Evt: v=0 stacknum=250 State, new=ReleaseReq, old=Active id=781
14121976mS H323Tx: 781 dst=192.168.2.100:4186
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = ReleaseComplete

14121977mS H323Evt: v=0 stacknum=250 State, new=NullState, old=ReleaseReq id=781
14122253mS H323Evt: Recv NSM from f57de01c
14122253mS H323Evt: Recv SwitchInfoRequest from f57de01c
14122254mS H323Evt: Recv NSM from f57de01c
14122254mS H323Evt: Recv SwitchInfoRequest from f57de01c
14123866mS H323Evt: Recv GRQ from c0a80264
14123866mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14123866mS H323Evt: found number <8900>
14123867mS H323Evt: Recv GRQ from c0a80264
14123867mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14123867mS H323Evt: found number <8900>
14123874mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 50; Endpoints in registration: 1
14123875mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14123875mS H323Evt: found number <8900>
14123875mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
14123875mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
14123875mS H323Evt: GK: Unregister endpoint GrainCo_5324c343144d7ef6 for extension 8900 reason 4
14123877mS H323Evt: GK: Send URQ
14123877mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
14123880mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
14123884mS H323Evt: Recv: RegistrationRequest 192.168.2.100; Endpoints registered: 50; Endpoints in registration: 1
14123885mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14123885mS H323Evt: found number <8900>
14123885mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
14123885mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
14123885mS H323Evt: GK: Unregister endpoint GrainCo_5324c34610dc7bf6 for extension 8900 reason 4
14123886mS H323Evt: RRQ --- Register extn 8900 using product IP_Phone, version 1.343A
14123889mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
14124323mS H323Evt: Recv: RegistrationRequest 192.168.2.162; Endpoints registered: 50; Endpoints in registration: 1
14124324mS H323Evt: Recv: RegistrationRequest 192.168.2.162; Endpoints registered: 50; Endpoints in registration: 1
14125354mS H323Evt: Recv GRQ from c0a80264
14125354mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14125355mS H323Evt: found number <8900>
14125356mS H323Evt: Recv GRQ from c0a80264
14125356mS H323Evt: e_H225_AliasAddress_dialedDigits alias
14125356mS H323Evt: found number <8900>

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Yes we have VoIP in Cape Town

 

[intrigrant]

It looks like you have a device in the network with the same IP Address as the IP Office which interfere with the Gatekeeper registration process.
I woulld try to change the IP Office IP Address and see what happens.
If the problem persists then disconnect IP Office from the network and try with a single switch and connect only IP Phones.
One more thing I can think of : is the gatekeeper enabled in IP Office?

 

[CptIPO]

No there is definitely no other device using that IP address. Also the phones reset randomly so it not all at same time or even all in an hour period. There might only 5 or 6 randomly every 2 to 5 minutes. Also yes the gatekeeper is on.

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Yes we have VoIP in Cape Town

 

[nbfd731]

What type of LAN switch. We had a avaya 4550 poe switch that would reboot sets randomly a FW update on the switch was needed to correct the issue

ACSS SME

 

[CptIPO]

Netgears and I have updated them to latest firmware.

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Yes we have VoIP in Cape Town

 

[tlpeter]

What type?
How many phones connected?
I have seen issues with the 728 range with too many devices pulling POE.
These Netgears are not strong enough to provide POE when there are too much IPDect and IP phones connected to them.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CptIPO]

They are 728's but I only have at most 12 phones on any one switch. I have checked watt's consumed and it only 60 watts at most of the 192 the switches can provide. there are 8 24 port switches for 56 phones.

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Yes we have VoIP in Cape Town

 

[tlpeter]

What happens is you pull the plug of the switch?
I have seen problems when there where 11 IPdect basestations connected and then pulled the power and reconnected it.
I really think it is the switch.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CptIPO]

The resetting urq messages are totally random. I have had a reset even on a switch that only has 3 devices on it at the moment.

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Yes we have VoIP in Cape Town

 

[robertrendle]

Hi CptIpo, I had a similar problem with 1616/1608i's. After much messing around, I upgraded the firmware on each handset to the latest version at the time (R8.1 SP5) and that fixed the problem.

 

[Westi]

IP_Phone, version 1.343A

seems to suggest that it is a 1600 set

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[CptIPO]

I have 9608's and 1616 phones. The trace I supplied is with a 1616 phone. I have made sure all phones are the latest firmware available.

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Yes we have VoIP in Cape Town

 

[Westi]

OK, that means it is not just the 9608's that are going nuts but also the 1600's and unlikely to be a firmware issue on the phone side.
Seeing that the IPO has plenty of systems out there that work it is also unlikely that it is a firmware problem of the IPO.

Think hardware, network switch, patch cables....
are there any phones on any network switch that do not reboot? Are the network switches stacked or connected via patch cables?
if all that works in the hardwares favour then I would go there after hours and default the IPO and see if it still happens then.
I don't envy you as these intermittent things take a lot of time and effort to find.

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[tlpeter]

I would definitely try a different brand switch first.

BAZINGA!

I'm not insane, my mother had me tested!