"resetting on urq" on 9608 phones

[CptIPO]

Hi guys hopefully someone can help. I have 60 9608 phones. Every few minutes I get a message "resetting on urq" and the phones resets then it comes up and works fine for a few minutes and then it happens again. Any ideas. I have a VLAN for DATA network and Voice network. The system is running 9.0.100.845.

This is a newish installation. And started about 2 weeks after cut over.

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[Westi]

I guess they are not stackable? At least that is what Google found on the quick here.

Try to feed the IPO into another switch if you don't have another bundle of PoE switches lying around to test.
Then see if the same switches are dropping the connections or different ones. I had bad patch cables a few times that caused enormous problems and they were hard to find.

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
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[CptIPO]

Thanks for all the information guys. Yeah these sorts of intermittent faults are always a bugger. I am going to try a different core router. The core router is a Mikrotik and all of the switches connect to the Mikrotik via Fibre. Unfortunately I didnt provide the IT infrastructure, which doesn't help. Even if it is a network issue I need to try prove it to them. LOL.

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APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town

 

[Westi]

ain't that the truth.
Nothing is ever the networks fault until you can prove it.

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[tistech2]

I had this same issue. It wound up being a DHCP error. It had a Nortel Gateway and the IP Office both handing out DHCP. We switched it to just having a Windows server hand out DHCP withthe approptirate options and it stopped the issue.

They also had a VLAN that over lapped my IP Office address. Once they removed that, it stopped happening at night, but as soon as the office was up and computers were on the network it started back up in full force. That was when they changed the DHCP and it seemed to correct the issue permanently.

Hope this helps.

 

[NLPeterK]

On that note, make sure your ports that don't need a voice vlan tag, don't have it.

Especially windows DHCP servers tend to respond to dhcp requests they're not even a member of by just having the vlan tag on their switch port.

Also, since your using Netgears: they're probably not the most intelligent switches. Look into the process of how your phones switch over to the voice vlan. How do you assign their voice vlan ID? Keep in mind that IPO's DHCP does not provide the vlan ID in its dhcp leases! You either need a dhcp server that includes option 242 or a switch that tells the phones by LLDP.

I've once spent a day troubleshooting this exact same behavior. Turned out we we're providing the vlan tag in the data vlan by option 242, but used IPO dhcp in the voice vlan. As soon as the phones switched vlans and received a lease from IPO they would loose that vlan ID again. We ended up putting the vlan ID in manually.