"add digit and transfer" coverage

[gael01]

Hello all,

is there a way to define a rule (coverage path?) that does something like: on no answer for extension XXXX cover to YXXXX (i.e add a digit to the extension). I am able to do that per station (either by defining one coverage path per station, or by using using enhanced call forwarding), but I would like to have a single coverage path (or any other rule) that says: "if no answer take the four digits of the called station, add a digit and call that".

For information the YXXXX number is forwarded on another system via a sip trunk. So maybe another option could be to simply have a rule to call XXXX over the trunk if no answer and add the extra digit on the other end. But I didn't find a solution to do that either...

Sorry if that is a trivial question I am very new to Avaya

Thanks in advance for the help!

Gael

 

[eltorodeoro]

do you have Session Manager? you can employ an adaption to do just what you're describing. I'm trying to think of a way to use variables, but I don't know of any way to capture the called number.

 

[gael01]

yes I have session manager. I managed to use an adaptation as you suggested (thanks!!!). So I can now forward an incoming call to my trunk and add a digit. But I am still unable to first ring a station on avaya side (my XXXX@avaya) and only forward over the trunk if the avaya extension does not answer... Any suggestion?

 

[lopes1211]

What is the remote destination? A remote vmail system? If so, what system? There may be an easy way to do this via private numbering inserting the digit based on the outbound trunk to the remote system.

-CL

 

[gael01]

yes the remote system is a voicemail system (sipXecs). I have the same extensions on the Avaya side and sipX side and would like to use the feature in sipX to directly call voicemail for an extension (by default it is 8 + ext). Of course I want to call 8+ext on sipX only if ext on Avaya does not answer.

can private numbering be of any help here? I can't find how to use it in this context...

 

[lopes1211]

Not sure if it would go in public or private but the following example would modify the identifier of any 4 extension covering to vmail via trunk 99 to become a 5 digit extension 5xxxx. This is the same way CMM gets it's station information.


change public-numbering 4 Page 1 of 2
NUMBERING - PRIVATE FORMAT

Ext Ext Trk Private Total
Len Code Grp(s) Prefix Len
4 99 5 5

-CL

 

[gael01]

sorry for the late reply... your solution does change the extension inside the SIP invite for voicemail (i.e history-info, etc.) but the actual called number for VM (sip to) is still the fixed one defined in the coverage group. What I want is really to call the extension number + a digit after a number of rings without answer for the extension itself. I am starting to think there is no way to do it