Hello all,
is there a way to define a rule (coverage path?) that does something like: on no answer for extension XXXX cover to YXXXX (i.e add a digit to the extension). I am able to do that per station (either by defining one coverage path per station, or by using using enhanced call forwarding), but I would like to have a single coverage path (or any other rule) that says: "if no answer take the four digits of the called station, add a digit and call that".
For information the YXXXX number is forwarded on another system via a sip trunk. So maybe another option could be to simply have a rule to call XXXX over the trunk if no answer and add the extra digit on the other end. But I didn't find a solution to do that either...
Sorry if that is a trivial question I am very new to Avaya
Thanks in advance for the help!
Gael
is there a way to define a rule (coverage path?) that does something like: on no answer for extension XXXX cover to YXXXX (i.e add a digit to the extension). I am able to do that per station (either by defining one coverage path per station, or by using using enhanced call forwarding), but I would like to have a single coverage path (or any other rule) that says: "if no answer take the four digits of the called station, add a digit and call that".
For information the YXXXX number is forwarded on another system via a sip trunk. So maybe another option could be to simply have a rule to call XXXX over the trunk if no answer and add the extra digit on the other end. But I didn't find a solution to do that either...
Sorry if that is a trivial question I am very new to Avaya
Thanks in advance for the help!
Gael