Question on analog line IP 500 V2

[blkz06]

Hi everyone.

Trying to get some direction on getting my only analog line to work on a IP 500 V2 system.

Using a Combo ATM V2 card along with 9508's...2 lines coming in connected at 9/10 ports.

I have checked internal wall wiring, bypassed the internal wiring and tried a single piece of Cat 5 directly from control unit to Polycom....no dial tone. Tried regular phone line...no dial tone.

My only guess now is its something in the configuration or the way my incoming lines are connected? ? Everything else works like a charm.

Any help or direction would be most appreciated!

 

[joe2938]

lines connect to ports 9-12 on the combo cards, ports 7,8 are for analog phones NOT for copper trunks,did you test the lines 1st directly from the d-marc?

 

[blkz06]

Joe...yes I have lines 1/2 connected into ports 9/10...lights are green, everything is functioning correctly.

I am not getting dial tone from Polycom when plugged into ports 7 or 8.

 

[mforrence]

Is the Polycom designed for analog station? Do you get dialtone on your test set on port 7 or 8?

 

[snowman50]

Put the line as a line appearance button on a digital phone and prove it works.
Is the analogue line set to in service.
Do the basics first and prove each step., line dial tone before ipo.
Connect correct cable to correct port.
Programme line ,
Use ssa to see if line is in service.
Ring into line and watch ssa to see if call comes into the port.
Put line as an appearance to prove you can access it.

 

[blkz06]

mforrence..yes, the Polycom says it is analog compatible.

 

[blkz06]

How do I set the analog line to be active? Do I need to go into the Manager software?

 

[snowman50]

Yes of course you need to go into the manger software programme.

That's how you programme the system.

I take it you are not an installation engineer.

To make any line work you need to set it up, make it ring the correct user, hunt group, etc.

 

[amriddle01]

Plug your Polycom into the analogue line from the provider, if it doesn't work in there when a normal analogue phone and the system does then it's your Polycom at fault (I assume you have it powered up)

 

[blkz06]

Thank you Snowman...no I am not a installation engineer.

I have been into the software program, and I see where the other lines are set up in groups. I assume thats where I need to add the Polycom?

Thanks.

 

[TouchToneTommy]

You don't have to program anything to make an analog station port to work - just plug the Polycom into port 7 or 8 on the Combo card. Since you're not sure if the Polycom is working, grab a single line phone like you would use at home and plug that in instead, to check for dial tone. If that doesn't work, you have a problem with the IPO, but it is more likely that the problem lies with the Polycom

 

[holdmusic34]

OP means analogue extension.
An analogue extension is on port 7.
Analogue lines from the carrier plug in to port 9.

Please stop referring to lines. Lines are trunks.

There's one with a hump. And one who can jump.

 

[blkz06]

TouchTone....I plugged both the Polycom and another analog phone directly into my analog EXTENSION PORT 7 and 8 (per holdmusics24 request to call it) and I am now getting an odd high pitched tone. No dial tone, but its an off tone. Cannot dial out, etc.

I'm guessing there must be something wrong with the ATM module.

 

[derfloh]

I#m not an expert in analogue trunks but weren't you asked to connect an analogue phone directly to the analogue trunk to check if the trunk is operational?

 

[TouchToneTommy]

Are you absolutely sure that it is a Combo card, because "high pitched tone" sounds like an analog telephone plugged into a digital station port. And I guess go into Manager, look at the Extensions for that card, see if ports 7 and/or 8 have been programmed for anything other than "Standard Telephone"

Guys, his analog TRUNKS connected to ports 9 through 12 don't really matter at this point, because an analog TELEPHONE plugged into ports 7 or 9 should get internal dial tone upon going off hook.

 

[snowman50]

Sorry I got confused.

Are we talking about the analogue line not working
Or
Are we talking about the analogue station not working.

Analogue trunks require programming.
Analoge stations should work directly.

Unless they have been set to be a paging port.
They can also be set to get an external line when going of hook.

I'll try not to cause to much confusion.

Is it definitely a combo card.
That is one with 1-6 digital ports , 2 analogue ports, 4 ATM ports.
Is it labled that way.

Or us it a DS8 card with an ATM v2 added on to it.
Ports 1-8 digital, ports 9-12 for analogue lines.

 

[blkz06]

First thank you to Touch Tone, Snowman, etc for your patience in helping me. I am not an install guy.

touchtone...yes, I'm sure its a combo card...its showing part number 700504556.

I will try and go in and check in the Manager software to see how the ports are configured, but reading the replies I shouldn't need to configure ports 7/8 to get a dial tone on an analog phone correct?

 

[amriddle01]

Yes, try with a standard analogue phone you know works, until you establish that it works (we know it will 99.9%) it's all pointless conjecture

 

[blkz06]

OK...looking in the software Manager...the only thing I can see that might be "off" is the number of lines selected says "2", but the default value is "5".

Would that cause any issues?

 

[blkz06]

amriddle...I have tried 2 standard analog phones...the posts a few above this one I clarified I tried a standard analog phone.