Problems Exporting on 3300

[mitelmania]

Hi all, I know there was a tib for this on MOL but I have had a search and can't find it, I'm getting "Invalid Tool Access" when I try to export forms to a CSV and then IE is shutdown and I am kicked out of the 3300, does anyone know the fix for this ? I think it was to do with adjusting the file types in folder option but can't remember exactly what to change.

All help much appreciated.

 

[kwbMitel]

It is usually the security settings in IE.

Try adding the 3300 IP to the trusted sites under Tools/Security

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tlpeter]

Also enable the option "Automatic prompting for file downloads" in the trusted site zone

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[mitelmania]

Now working fine after changing the above steps, cheers fellas, much appreciated.

 

[MitelInMyBlood]

Using the fully qualified domain name also seems to work. Use the DOS CMD box to find it, ie, do a tracert to the IP address of the source 3300 and in the response it should reveal it's FQDN