Power Outage-Red Light on Processor 3

[tj05]

What does it mean when there is a red light on the acs processor unit?

 

[skip555]

means its not coming up

try pulling all the cards and just powering up the processor and see what happens

 

[tj05]

I pulled the two 380 cards out and also disconnected everything from the processor, then powered up again and I still had a solid red light. Is there anything else I can try?

 

[Dexman]

Try removing the processor from the carrier and power it up by direct connecting the AC power cable to the back connector.

Also check to make sure that there is a proper PC card in one of the 2 front slots.

 

[tj05]

Thanks, I was able to get the system back up!, but now I can not set the sys. date and time. Every time I type in the date next Data it goes back to 000000, same thing happens with the time. Do you know how I can fix this?
I am using #101 for the date and #102 for day and #103 for time.

 

[skip555]

try taking the battries out and let it sit for a few minutes then do a reset before you try to program .

 

[skip555]

#989

then CLEAR (25327)

 

[tj05]

If I do a reset it won't clear all the programming will it?

 

[skip555]

yes it will ,but if you can't set the time and date I'm going to guess the programing is already gone or at least badly corrupted.

(you are programming from ext 10 or 11 ? )

 

[tj05]

Yes, I am programming from Ext. 10. When I got the system back up my menus and exts. and outcalling settings were still programmed. I do not want to loose those settings. I thought that if I did a reset everything would go back to default, which I don't want. Is there another way to set the system date and time?

 

[Dexman]

Is there a known good configuration stored on the PC card?

 

[tj05]

I did a system backup about a month ago. I have gone through and tested all menus and options and they all work fine.

 

[Dexman]

If the system was working fine at the time the backup was made, you can default the processor as Skip suggested and reload the configuration from that PC card.

 

[tj05]

Ok, so I should remove battries wait, replace, then program #989(?, did not find this code in my mannual)at ext. 10? Sorry if I'm a little slow to get it. (previous Bell Atlantic tech., have had to learn how to work and program this partner a little at a time)

 

[Dexman]

Yup.

Remove the batteries and power down the unit. Wait a short while. Power the unit back up and pop the batteries back in. Default the programming as Skip suggested and then restore the programming from the PC card.

 

[ken1713]

You could try #728 from Ext. 10 or 11. That resets the system but saves the translations.

 

[tj05]

Before I do a #728 should I do a system backup?

 

[skip555]

you could just live without the date and time .

if you cant set date and time there is corruption soemwhere ,I would expect to see issues as the database further corupts .

(have you tried changing other programing ? )

I would defualt and reprogram from scratch , its just not that big a deal on the partner.

 

[tj05]

Tried the #728 and it did not fix the problem.
The only programing I have done is reinitialize a mailbox and it worked fine. And reprograming would take some time, we have two companies with menus etc... But I'm starting to get convinced that that is my only option.
Is there any thing else to try?

 

[1864]

Defaulting the processor won't delete voice mail menu's, mailboxes, ect... That programming is held in the VM. You will have to reprogram the system after default for the VM hunt groups, VM hunt schedule, and so forth.