Phones not ringing or flashing

[ReidTel]

Interesting issue I ran into today. Customer has IPO 9.1 with several 9508 phones. Incoming calls neither ring or flash at extensions with the exception of the attendant extension. Also when calling any trunk numbers callers hear one ring and then 3-5 seconds of silence and then ringing will start again and then will ring at reception extension. When any of the lines are called (I only tested the first 3), the solid red led will light on the line being called indicating an incoming call but reception phone will not ring for 3-5 seconds. I checked the auto attendant configuration and calls don't route there until after 4 rings. What's interesting is, after doing a reboot of the system calls would ring and flash at the designated extensions but this would last about a minute before going back to the original issue. I was wondering if this could be an SD card issue. I also received an warning message when logging into the system that the security certificate will expire in 171 days. Don't know if this is related or not. Has anyone encountered a similar problem before or have any suggestions on resolving this? Thank you for any assistance you can give.


Larry Reid
Reid Telesys Communications

 

[critchey]

I will say at least half of our basic mode customers are 4-6 phones 2-4 lines no voicemail no auto attendant no button programming no extension names just all calls ring all phones. For that Basic mode is passable... the problem is the other half that get promised system can do this or that (worse yet it can do SIP trunks...) and then I let the sales person explain why they were assured it would work and it doesn't.

The truth is just an excuse for lack of imagination.