Phone will not ring if ext 221 is busy?

[narmi68]

Hello all,

I seem to have (another) little problem! When our receptionist is on the phone (ext 221) incoming calls go directly to voicemail instead of ringing the prescribed number of times before hitting the CCR tree. If any other extension is using the phone this does not happen. Consequently, if the receptionist is taking a call she cannot put them on hold to pick up the other line(s).

Can anyone please help me out?

Thanks in advance.

Narmi

 

[telebub]

Check the Call Forward busy setting of Ext 221 under Capabilities. Also if the main number is a target line, check its "if busy" setting under Lines.

War Eagle!
Lions Baseball '09!

 

[narmi68]

Thanks for the reply, but I'm not sure how to do what you've mentioned. Can you please explain the steps to me and what the correct settings should be?

Thanks,

Narmi

 

[DSLT1]

Feature ** config
then password
then
term&sets show ext.# show next till Capabilities show next till fwdbusy show clr rls

or config next gen show next till Capabilities show ext # next till fwdbusy show change next rls