I have 6 phone lines, a Compact DR2 6x16, an ATA, and an analog auto-attendant system (non-nortel).
I programmed the line access for the ATA extension to include all 6 lines. I programmed the ring to be on for all 6 lines for the ATA extension. The only time the ATA sends a ring to the auto-attendant is if a call comes in on the first line. There is never a ring for calls coming in on lines 2 thru 6. I need this ATA to ring to the automated-attendant for all calls coming in on any line. Can someone please tell me what needs to be done?
I programmed the line access for the ATA extension to include all 6 lines. I programmed the ring to be on for all 6 lines for the ATA extension. The only time the ATA sends a ring to the auto-attendant is if a call comes in on the first line. There is never a ring for calls coming in on lines 2 thru 6. I need this ATA to ring to the automated-attendant for all calls coming in on any line. Can someone please tell me what needs to be done?