System: Avaya IP Office R8.1 Manager About Section says: V10.1 (43)
System: Avaya IP Office Voicemail Pro Client Version 8.1.810.0
I was told that since moving to the upgraded version we no longer have access to have a prompt that says " press 1 if you would like to continue to hold " or " press 2 if you would like to leave a voicemail" I dont know if there is a way around this or another config.
So when a customer calls our Toll Free number right now, it goes directly to the Hunt Group. You just continue to hold in the queue until someone picks up and thats it. I would like to have that option back and/or a work-around provided if anyone knows. Or possibly before the customer gets in the queue it will ask if they would like to leave a voicemail or sit in queue. If that makes sense to anyone.
Any help would be appreicated.
Thanks.
System: Avaya IP Office Voicemail Pro Client Version 8.1.810.0
I was told that since moving to the upgraded version we no longer have access to have a prompt that says " press 1 if you would like to continue to hold " or " press 2 if you would like to leave a voicemail" I dont know if there is a way around this or another config.
So when a customer calls our Toll Free number right now, it goes directly to the Hunt Group. You just continue to hold in the queue until someone picks up and thats it. I would like to have that option back and/or a work-around provided if anyone knows. Or possibly before the customer gets in the queue it will ask if they would like to leave a voicemail or sit in queue. If that makes sense to anyone.
Any help would be appreicated.
Thanks.