Octel 200 does not call mailbox after 'startup' 1

[koobro55]

I shutdown octel 200 /w 'shutdown' command and started /w 'startup'. When you call a busy extension instead of calling octel directly, it rings about 4 times and you hear 'enter the extension number you wish to reach or stay on the line for assistance'. It does not call mailbox to hear the greetings and let you leave a message. Any suggestions? Octel is connected to Ericsson MD110 BC12 SP9.

 

[doktor]

Hi koobro

It seem that your integration is not running.
Did you change any parameters?

Please post from the MD:
ICFUP;, VMFUP;, VMPOP;, ALLOP;,

Please post from the Voice 200:
.l sys 175
.l sys 2

@L H

Or try to restart programs DIM and DIR in the MD110.




///doktor

 

[doktor]

Also post the @DEX 1...

///doktor

 

[doktor]

Check this one for further info...

http://www.kandu.dk/spg97163.aspx

///doktor

 

[koobro55]

Dokter,

As requested.

@l h
MON 12/01 12:23:16 2008 COMPUWAR ID:212356 S/N:212356 PBX:58
CLEARED: 09/21 09:39
*** ALARM HAS BEEN GIVEN ***

TYPE SLOT CHNL PRIO DATE TIME #BAD DATA1 DATA2 DATA3 DATA4
15 09 00 3 08/03 01:00 16 00000001 00000001 00000000 00000000
24 00 00 2 01/30 00:29 6 00000009 00000008 00000001 00000000
24 00 00 2 11/29 17:45 1 0000000E 00000000 00000000 00000000
24 00 00 2 12/01 09:46 3 00000009 00000010 00000001 00000000
24 00 00 2 11/29 17:42 5 00000009 00000007 00000001 00000000
24 00 00 2 11/30 16:00 4 00000009 00000004 00000001 00000000
24 00 00 2 11/30 09:50 7 00000009 0000000F 00000001 00000000
24 00 00 2 11/29 22:25 8 00000009 0000000E 00000001 00000000
24 00 00 2 11/29 19:39 5 00000009 0000000B 00000001 00000000
24 00 00 2 12/31 22:32 6 00000009 00000009 00000001 00000000
24 00 00 2 11/11 23:33 5 00000009 00000006 00000001 00000000
24 00 00 2 11/11 23:34 3 00000009 00000003 00000001 00000000
24 00 00 2 11/29 12:42 3 00000009 00000001 00000001 00000000
24 00 00 2 11/29 12:46 6 00000009 00000005 00000001 00000000
24 00 00 2 11/29 16:25 5 00000009 0000000D 00000001 00000000
42 00 00 1 04/03 02:56 11 0000000C 00000001 00000097 00000000
@u

-------- SYSTEM CONFIGURATION UPDATE --------

MON 12/01/2008 12:23:39 COMPUWAR ID:212356 S/N:212356 PBX:58

At the dot (.), enter ? for HELP.
.l sys 175
INDEX VALUE (LST/MOD) PARAMETER NAME:

175 5 L/M NUMBER OF DIGITS IN EXTENSION DIGIT FIELDS
2 NUMBER OF DIGITS IN PORT DIGIT FIELD
SPACE FILL CHARACTER FOR DATA LINK DIGIT FIELDS
1 PORT NUMBER FOR CALL RECORDS TO FIRST PORT

.l sys 2
INDEX VALUE (LST/MOD) PARAMETER NAME:

2 212356 L/M SYSTEM ID NUMBER

.e

==========================================================
INFORMATION COMPUTER EQUIPMENT DATA


IFCIND IODEV EQU RATE DFMT UPDFCN PARITY CCHECK


0 NIU2-NETW-OUT 5 YES
FILLER=64 ICEXG=NONE USER=GICI-01


3 001-1-70-1 9600 5 YES EVEN YES
TXC=YES FILLER=32 ICEXG=NONE


END

/* SUCCEED 12:17:01 */
/* MML_TTY_COMMAND 12:17:25 [EMEA-AMS-PBDNA] cwnl-saduampo */
vmfup;
VOICE MAIL FUNCTION DATA


IFCIND VMF POFMT


3 EXTN2 2
END

/* SUCCEED 12:17:25 */
/* MML_TTY_COMMAND 12:17:42 [EMEA-AMS-PBDNA] cwnl-saduampo */
vmpop;
VOICE MAIL PORT DATA


DIR PORT IFCIND


1001 01 3
1002 02 3
1003 03 3
1004 04 3
1005 05 3
1006 06 3
1008 08 3
1009 09 3
1010 10 3
1011 11 3
1012 12 3
1013 13 3
1015 15 3
1016 16 3
VOICE MAIL GROUP DATA


GRP IFCIND


8888 3
END

 

[doktor]

Your integration between the MD110 and the Voice 200 fails.
This can be seen from the @L H.

Suggestions:
1.
Restart the ICU2 board in 001-1-70-1.
2.
Restart the programs DIM and DIR in the MD110.
3.
Send this command :
ICFUC:IFCIND=0,UPDFCN=NO;
ICUPI;
If you get "Updating is running" restart the DIM/DIR programs.
4.
Send this command :
ICFUC:IFCIND=0,UPDFCN=YES;
5.
Check cabling etc...




///doktor

 

[koobro55]

doktor,

Your suggestions has been checked on the MD side and it is running ok. Still octel not calling mailbox.

Cheers

 

[doktor]

In the OCTEL (/VOICE 200) make a @C H.
Then make some calls and send this command @L H.
Please post the printout.

Simultaneously do a @MON2 and post the result here.

Check also the cabling...

p.s. Did you change anything.

If everything fails: Do a @RESTA


///doktor

 

[doktor]

Any luck?

///doktor

 

[koobro55]

Doktor,

No luck,

 

[doktor]

From here it seems to be the cabling, because "0E" is seen in data1 the @L H from the OCTEL.

24 00 00 2 11/29 17:45 1 0000000E 00000000 00000000 00000000

0E means loss of DTR in the serial interface.

Try to make a @C H and post the @L H.

Did you try the @RESTA ?

Did you try the @MON2 ?

///doktor

 

[koobro55]

Doktor,

here you are and yes i tried resta and mon2.
---------------- SYSTEM SOFTWARE RELEASE S.4.0.0-2 (04/30/99) ----------------
Copyright (c) 1999 Octel Communications Corp. All Rights Reserved.
TUE 12/02 12:48:25 2008 COMPUWAR ID:212356 S/N:212356 PBX:58
(Modem enabled) (Telnet enabled) Last Logon : 12/01 17:33
@PASSWORD:
@c h
@l h
TUE 12/02 13:08:37 2008 COMPUWAR ID:212356 S/N:212356 PBX:58
CLEARED: 12/02 13:08
TABLE IS EMPTY
@

 

[doktor]

Try to make a few calls and post the log of the @MON2
Also post @L H


///doktor

 

[koobro55]

doktor,

@l h
TUE 12/02 14:00:38 2008 COMPUWAR ID:212356 S/N:212356 PBX:58
CLEARED: 12/02 13:08

TYPE SLOT CHNL PRIO DATE TIME #BAD DATA1 DATA2 DATA3 DATA4
24 00 00 2 12/02 13:13 3 00000009 0000000F 00000001 00000000
24 00 00 2 12/02 13:14 2 00000009 0000000D 00000001 00000000
24 00 00 2 12/02 13:14 3 00000009 00000006 00000001 00000000
24 00 00 2 12/02 13:15 1 00000009 00000001 00000001 00000000
24 00 00 2 12/02 13:22 3 00000009 00000007 00000001 00000000
24 00 00 2 12/02 13:24 1 00000009 00000008 00000001 00000000
24 00 00 2 12/02 13:27 2 00000009 0000000E 00000001 00000000
24 00 00 2 12/02 13:28 2 00000009 00000010 00000001 00000000
24 00 00 2 12/02 13:28 1 00000009 00000009 00000001 00000000
24 00 00 2 12/02 13:29 2 00000009 00000005 00000001 00000000
24 00 00 2 12/02 13:39 1 00000009 0000000B 00000001 00000000
@mon2
98
..98
..98
..98
..98
..98
..98
..98
..98
..85 610701
..8901
..8403
..98
..94 615310
..8910
..8903
..8409
..98
..98
..8909
..98
..85 657613
..98
..8412
..98
..98
.#
@@

 

[doktor]

I would lower the data speed from 9600 to 1200 bps.
This is done by ICFUC:IFCIND=3,RATE=1200;
In the OCTEL it is the sys par 271.

Then also:
Post sys par 117, 33, 9 13, 16...


///doktor

 

[doktor]

The reason for decreasing the bit rate is that if you are using the old ICU board, the recommended bitrate is 1200.

///doktor

 

[doktor]

Please post .l sys (all).

I checked the data in our lab -> OK! (until now).

You could also use this link to find more info:

http://www.kandu.dk/spg97163.aspx

///doktor

 

[koobro55]

doktor,

how can i reset the rs-232 on octel.

 

[doktor]

What do you mean about reset?

///doktor

 

[koobro55]

a command to reset rs-232 port(J2)on octel if it is possible. i presume it may be hanged.