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Octel 200 does not call mailbox after 'startup' 1

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koobro55

Technical User
Nov 30, 2008
14
EU
I shutdown octel 200 /w 'shutdown' command and started /w 'startup'. When you call a busy extension instead of calling octel directly, it rings about 4 times and you hear 'enter the extension number you wish to reach or stay on the line for assistance'. It does not call mailbox to hear the greetings and let you leave a message. Any suggestions? Octel is connected to Ericsson MD110 BC12 SP9.
 
Only @RESTA.

Please post .l firs

Which MB numbers are used and their number length?

Did you check the serial interface by means of a BoB (Break-out-Box for RS232 / V24)?

Then also:
Post .l sys 117, 33, 9 13, 16...

///doktor
 
doktor,

At the dot (.), enter ? for HELP.
.l sys 117
INDEX VALUE (LST/MOD) PARAMETER NAME:

117 4 L/M RINGBACKS BEFORE ANSWERING AX PORT

.l sys 33
INDEX VALUE (LST/MOD) PARAMETER NAME:

33 E L/M PBX INITIALIZE CODE

.l sys 9
INDEX VALUE (LST/MOD) PARAMETER NAME:

9 130 L/M FLASH TIME (MSEC.)

.l sys 13
INDEX VALUE (LST/MOD) PARAMETER NAME:

13 FE L/M TRANSFER INITIATE CODE
F RE-CONNECT CODE AFTER NO ANSWER
F RE-CONNECT CODE AFTER BUSY
F RE-CONNECT CODE AFTER FAST BUSY
NONE TRANSFER COMPLETE CODE

.l sys 16
INDEX VALUE (LST/MOD) PARAMETER NAME:

16 FE L/M ALTERNATE TRANSFER INITIATE CODE
F ALTERNATE RE-CONNECT CODE AFTER NO ANSWER
F ALTERNATE RE-CONNECT CODE AFTER BUSY
F ALTERNATE RE-CONNECT CODE AFTER FAST BUSY
NONE ALTERNATE TRANSFER COMPLETE CODE

.l firs
FIRST MAILBOX
DIGIT LENGTH
----- ------
0
1 4
2
3 4
4
5
6 4
7 4
8 4
9 4
.
 
Mon2 is the command to monitor the RS232 connection from the switch to J2. Run that command and then watch it and call the voicemail hunt group number and see if you get a ..821234501 record or something similar starting with ..82. 82 is the direct internal call record, 12345 is the calling party's extension, and 01 is the voicemail port number. The mon2 command should show the call records as calls are ringing into the voicemail system. If mon2 is showing activity that is a good thing. You may need to verify that voicemail port 1 is really wired to port 1, port 2 is wired to port 2, etc... on the DLC16 card. Was there a reason you did a restart (shutdown) on the Octel 200? Did you add a card or change something in the Octel 200 that required it?


Chuck
RCT Technologies
 
ChuckRCT,
@li po 1
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1001 NO COMPANY GREETING MAILBOX

@li po 2
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1002 NO COMPANY GREETING MAILBOX

@li po 3
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1003 NO COMPANY GREETING MAILBOX

@li po 4
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1004 NO COMPANY GREETING MAILBOX

@li po 5
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1005 NO COMPANY GREETING MAILBOX

@li po 6
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1006 NO COMPANY GREETING MAILBOX

@li po 7
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1007 NO COMPANY GREETING MAILBOX

@li po 8
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1008 NO COMPANY GREETING MAILBOX

@li po 9
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1009 NO COMPANY GREETING MAILBOX

@li po 10
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1010 NO COMPANY GREETING MAILBOX

@li po 11
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1011 NO COMPANY GREETING MAILBOX

@li po 12
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1012 NO COMPANY GREETING MAILBOX

@li po 13
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1013 NO COMPANY GREETING MAILBOX

@li po 14
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1014 NO COMPANY GREETING MAILBOX

@li po 15
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1015 NO COMPANY GREETING MAILBOX

@li po 16
CLASS OF SERVICE: 511 WITH ATTRIBUTES:
USE FOR OUTCALL: YES ANSWERING MODE: AX
PORT TYPE: DLC16 TEST PORT: NO
INFORMATION TABLE NUMBER: 511
INTERCEPT MAILBOX: 9999 INTERCEPT EXTENSION: 99
PORT EXTENSION: 1016 NO COMPANY GREETING MAILBOX
===========================================================
@mon2
10706
..8906
..82 610708
..8908
..98
..82 610710
..8910
..82 610711
..8911
..82 610712
..8912
..82 610713
..8913
..82 610715
..8915
..98
..8401
..82 610703
..8903
..82 610704
..98
..95 610702
..8904
..82 632610
..8910
..82 615311
..8911
..8902
.
============================================================
I did a shutdown because the octel was moved from one location to another.
 
I have 3 hints for you.

1.
Since the OCTEL (and the MD110 also?) was moved from another location, you need to check for the common grounding. Make sure that you have interconnected the 2 boxes' chassis. (i.e. MD110 and OCTEL).

2.
Change the value of sys par 117 to 3 in the OCTEL.

INDEX VALUE (LST/MOD) PARAMETER NAME:

117 4 L/M RINGBACKS BEFORE ANSWERING AX PORT

3.
Earlier we faced problems when the voice mail port in the
MD110 included zeroes.
So do a VMPOE:DIR=1001&&1016;
And re-initiate: VMPOE:DIR=1001&&1016,IFCIND=3,PORT=11;
Also set this in the OCTEL: .m sys 175 ->5->2->SPACE->11

So, it will look like this:
l sys 175
INDEX VALUE (LST/MOD) PARAMETER NAME:

175 5 L/M NUMBER OF DIGITS IN EXTENSION DIGIT FIELDS
2 NUMBER OF DIGITS IN PORT DIGIT FIELD
SPACE FILL CHARACTER FOR DATA LINK DIGIT FIELDS
11 PORT NUMBER FOR CALL RECORDS TO FIRST PORT

Let me know, if it works...

///doktor
 
Do a @ps to see the port status and call each port to see if you come in on. Or do a "@L T -> 1 -> c" and you will see all signalling in the OCTEL.

///doktor
 
After tests i my lab it seems to be that the analog ports to the OCTEL are not connected to the right port.
MD110: EXDDP:DIR=1001; (EQU=x-x-xx-1) should be connected to the OCTEL port 1, and so on. All ports are (so it seems) wrong connected.

///doktor
 
MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# SL U L SOURCE
12/04/08 08:12:47 004 PORT ONHOOK
12/04/08 08:12:48 001 INTG_R DIR_INT DIRSTN 6107
12/04/08 08:12:48 001 PORT OFFHOOK
12/04/08 08:12:51 001 PORT LINE_DROP 007
12/04/08 08:12:51 001 PORT ONHOOK
12/04/08 08:12:55 001 PORT LINE_DROP 003
12/04/08 08:12:57 012 PORT TRANSFER EXP_DT
12/04/08 08:12:59 012 PORT TRANSFER NO_DT
12/04/08 08:13:00 016 PORT ONHOOK
12/04/08 08:13:02 002 INTG_R DIR_INT DIRSTN 6107
12/04/08 08:13:02 002 PORT TRANSFER EXP_DT
12/04/08 08:13:04 002 PORT TRANSFER NO_DT
12/04/08 08:13:11 002 PORT LINE_DROP 003
12/04/08 08:13:13 002 PORT TRANSFER EXP_DT
12/04/08 08:13:13 008 PORT ONHOOK
12/04/08 08:13:15 003 INTG_R DIR_INT DIRSTN 6107
12/04/08 08:13:15 003 PORT OFFHOOK
12/04/08 08:13:15 002 PORT TRANSFER NO_DT
12/04/08 08:13:17 003 PORT LINE_DROP 007
12/04/08 08:13:17 003 PORT ONHOOK
12/04/08 08:13:22 003 PORT LINE_DROP 003
12/04/08 08:13:40 004 INTG_R DIR_INT DIRSTN 6107
12/04/08 08:13:40 004 PORT OFFHOOK
12/04/08 08:13:42 004 PORT LINE_DROP 007
12/04/08 08:13:42 004 PORT ONHOOK
12/04/08 08:13:48 004 PORT LINE_DROP 003
12/04/08 08:13:52 009 PORT ONHOOK
12/04/08 08:13:54 005 INTG_R DIR_INT DIRSTN 6107
12/04/08 08:13:54 005 PORT OFFHOOK
12/04/08 08:13:57 005 PORT LINE_DROP 007
12/04/08 08:13:57 005 PORT ONHOOK
12/04/08 08:14:00 005 PORT LINE_DROP 003
12/04/08 08:14:02 006 INTG_R DIR_INT DIRSTN 6107
12/04/08 08:14:06 013 PORT ONHOOK
12/04/08 08:14:12 009 INTG_R FWD_EXT ALLFWD 6578
12/04/08 08:14:12 009 PORT OFFHOOK
============================================================
l sys 117
INDEX VALUE (LST/MOD) PARAMETER NAME:

117 3 L/M RINGBACKS BEFORE ANSWERING AX PORT

.l sys 175
INDEX VALUE (LST/MOD) PARAMETER NAME:

175 5 L/M NUMBER OF DIGITS IN EXTENSION DIGIT FIELDS
2 NUMBER OF DIGITS IN PORT DIGIT FIELD
SPACE FILL CHARACTER FOR DATA LINK DIGIT FIELDS
11 PORT NUMBER FOR CALL RECORDS TO FIRST PORT
 
I have replied with my telephone number...

///doktor
 
Explanation of the @MON2 signals:

@mon2

..8906 -> Clear down channel 06.
..82 610708 -> Call from extension 6107 to VM port 08.
..8908 -> Clear down channel 08.
..98 -> heartbeat from MD to OCTEL.
..82 610710 -> Call from extension 6107 to VM port 10.
..8910 -> Clear down channel 10.
..82 610711 -> -> Call from extension 6107 to VM port 11.
..8911 -> Clear down channel 11.
..82 610712 -> Call from extension 6107 to VM port 12.
..8912 -> Clear down channel 11.
..82 610713 -> Call from extension 6107 to VM port 13.
..8913 -> Clear down channel 13.
..82 610715 -> Call from extension 6107 to VM port 13.
..8915 -> Clear down channel 15.
..98 -> heartbeat from MD to OCTEL.
..8401 -> External clla to VM port 01.
..82 610703 -> Call from extension 6107 to VM port 03.
..8903 -> Clear down channel 03.
..82 610704 -> Call from extension 6107 to VM port 04.
..98 -> heartbeat from MD to OCTEL.
..95 610702
..8904 -> Clear down channel 04.
..82 632610 Call from extension 61326 to VM port 03.
..8910 -> Clear down channel 10.
..82 615311 -> Call from extension 6153 to VM port 11.
..8911 -> Clear down channel 11.

Signalling seem OK from the MD to the OCTEL.

I thimk the fault lies in the analog port, not connected right:
After tests i my lab it seems to be that the analog ports to the OCTEL are not connected to the right port.
MD110: EXDDP:DIR=1001; (EQU=x-x-xx-1) should be connected to the OCTEL port 1, and so on. All ports are (so it seems) wrong connected.


///doktor
 
Doktor,

The problem has been resolved and your suggestion concerning the cabling was a 'golden' tip. Indeed the cabling was wrongly connected. It was very late so i couldn't call back. May i take this opportunity to thank you for all your suggestions, tips and tricks. You have been a valuable resource for me in this issue. All i can say is thank you very much.

Koobro
 
Nice to get your updated status!

These 2 very good systems (MD and OCTEL) just work stable and reliable, when installed correct.

"Next time":
Call each port in the OCTEL (here 1001 to 1016).
Make a @PS for each call and see that the correct port answers.
From the . - prompt, do a :

.l slot
SLOTS TABLE:

SLOT CARD TYPE PORT EXTENSION# COS MODE OUTCALL TEST SYS
---- ---------- ---- ---------- --- ---- ------- ---- ---
1 DLC16 1 6194 254 AX YES YES 1
2 6195 254 AX YES YES 2
3 6196 254 AX YES YES 3
4 6197 254 AX YES YES 4


Call each number and check that it answers on th CORRECT port.
The .l slot of the OCTEL and the VMPOP; of the MD110 must match:

VMPOP;
VOICE MAIL PORT DATA

DIR PORT IFCIND
6194 01 5
6195 02 5
6196 03 5
6197 04 5

VOICE MAIL GROUP DATA

GRP IFCIND
2222 5
END



///doktor
 
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