NS700 group MSG wait light

[bigglesnz11]

Morning All
I have a NS700 and set up an overflow ffrom an ICD gp 601 to voicemail
I have the msg wait light appearing as a message light on 4 x IP keyphones and 1 x digital keyphone
The issue is that I cant get the MSG wait light to go out , It is continually lit on all 5 phones
I press the button and I get the 2 soft buttons Clear and exit come up
Nothing happens when clear is pressed and the exit button works as it should
I can leave a new message in the mailbox and go in and clear it via the button, but light stays on
I have tried manually turning message button off and on
Call back feature works I can turn light on(which it already is) and be called back by pressing the message button

Bit weird , but maybe someone has struck this before

Cheers

 

[obtsystems]

If you pickup the handset and press the message key what happens. Look at the screen and see what comes up

 

[bigglesnz11]

Screen stays blank

 

[obtsystems]

Sorry I meant to say if you leeve the handset down what comes up on the screen

 

[Merbac]

Try dialing *700 and then the ICD group extension number.

 

[FTPMmike]

Are you using the message light on the top of the phone (thus using group mailbox in the NS), or are you using a MSG-Wait DSS button?

 

[bigglesnz11]

obtsystem
Screen goes blank (as if it is responding to call the destination, but nothing on screen

Merbac
I have tried that, still nothing , I have also manually turned light on ( even though it already is) and manually tried to cancel(message says light is off , but it is still on)

FTPMike
I am using a Msg wait DSS button for the group and I have it appearing on 5 Keyphones

 

[Merbac]

Removing the DSS button from all the phones and then re-program?

 

[obtsystems]

Thats strange. Have not seen that before
Your button is progrannsd as messsage waiting -6xx

Have you tried a different message waiting on a different number to see if it is happening to all message lamps

 

[bigglesnz11]

I will try Merbacs' suggestion, I have tried deleting buttons on individual phones, and swapping for another msg wait 6XX but the light comes back on when I program it back to 601, it only seems to be effecting 601

 

[Ryder67]

Press msg button while on-hook, follow by the up/down navigation key to scroll to see is there any other msg e.g callback msg. Press *700+extension number or press msg button follow by transfer button to clear msg light.