All those wires coming off the wiring blocks from your phone equipment are jumpers. Swapping them is usually the easiest way for a tech to change an extension.
If you're just swapping 2 phones, though, you could do the same thing using set relocation. What model phones are you using?
The easiest thing for you to do is go into programming: feature **config then password. go to system programming, feature settings, turn set relocation to yes. Then just physically swap the 2 phones. Go back into programming turn set relocation to no.
Thank you that worked perfectly!
Unfortunately my manager needs to keep the extensions numbers and just move the master phone features. If it's possible to explain me how to do it the it would be great.
Otherwise I'll choose the easy option. Call the company I bought it from to do it!
I used bluemr2's advice and also I changed the extensions and finally after many phone & extension moves, we have the master phone in another position (entension) and the extension are in the same position.
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