Norstar MICS with PRI going to ATA2

[Kaos99]

Trying to setup an ATA2 for a fax over a PRI but the AA answers the calls for that DID. Any help would be much appreciated.

 

[curlycord]

Go into voice mail administration AA / Lines and tell that target line not to answer.



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[Kaos99]

Yes curly feature 983, AA, Lines, and went to line 168 that I have that rec # setup, made it no. That was the first thing I did but still goes to AA.

 

[curlycord]

Maybe go to KSU programming Lines / Prime set = The DN it is assigned too

Also if you make a line Private it wipes out any programming associated with that line (which maybe causing the issue) then change it back to public and re-enter any programming under that line.

Check Service Mode Ring Groups and remove 168 from any groups.

Be careful if using Callpilot, go to Fax DN and make it none or the DN of the ATA

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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.telcopc.ca

 

[Kaos99]

Ok curly first of thanks for the help

All the above is set correctly

This is a new PRI install from standard CO lines, all CO's went to AA except for fax lines that were wired direct to them.

So I tried to send a target number to a standard digital station and it rings 1 time and goes to AA.

 

[curlycord]

One full ring or a half ring?

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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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[cook1082]

How about the prime for the trunks/PRI. To none?

 

[Kaos99]

Curly it's a half ring then AA pick ups

Cook all the lines are set to none for prime except for the line I am trying to send to fax machine

 

[hawks]

Sounds like you might not be getting the correct digits for your DID. Call in again and dial an extension from AA. Answer the call from that extension and see what line the call is on odds are it's not line 168.

 

[Kaos99]

Hawks when the call comes in it does a short ring on line 168 then goes to voicemail. When you dial ext from AA it comes in on the intercom key.

 

[hawks]

Yes and when it comes in on the intercom go ahead and answer and in the dispaly you should be able to veiww the caller id and the line information. Have you tried this with anothewr target line?

 

[Kaos99]

In the display it shows the incoming caller ID and H251, have tried other target lines, does the same

 

[hawks]

Almost sounds like some service is turned on. Does AA still answer even if you go into F982 and set Answer Lines to NO?

 

[curlycord]

have tried other target lines, does the same"

You mean every target is answered by AA right away?

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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[Kaos99]

Yes Curly everything goes to AA

 

[curlycord]

I dont think you answered my suggestion here:
Check Service Mode Ring Groups and remove 168 from any groups.

-In this case now make sure NO lines are programmed in Service Modes /Ringing Service/Sched:Night/Line Settings.
Check Sched:Evening Lunch etc

-H251 is probably a Hunt Group DN
Go into Hunt Groups and see what members and lines are assigned in the first few Hunt Groups.

-Again double check Prime Sets
Lines/001 is all you need to check for the PRI
The Lines 1 168 and all other target lines
Make sure Target Lines are set to None for now.

-What is the version of the KSU (or SP CODE in Maintenance)

-What is the voice mail version (or press 9 once logged into 983)





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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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[Kaos99]

Ok curly and hawks, sorry for the back and forth. Been trying to fix this one inbetween service calls.

It was the hunt group line 168 was in group 1. So that fixed the problem of the target number going to that DN.

Now trying to get the system to recognize the ATA2 keeps coming up with unequiped, any suggestions? I have tried it on other ports and does the same thing. Have tried another ATA2 same thing.

 

[Kaos99]

SP code 30CQG10 NAT

Callpilot 31.10.14.22

 

[hawks]

The ATA2 should work sometimes I've had luck by putting a digital set on the port first and make a call or 2 and then change it out to the ATA.

 

[Kaos99]

Thanks for the help curly and hawks, replaced the ATA2 with another and resolved the issue.