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No Incoming SIP

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KyBoy

KyBoy

Technical User
Jan 4, 2010
119
US
Should i be able to see my phone number in monitor if the IPO is rejecting the incoming call to SIP trunk 17. i have followed Avaya application notes and cannot receive inbound.
 
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333519mS SIP Reg/Opt Tx: 17
REGISTER sip:10.10.3.1 SIP/2.0
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bK82bf4e59d650c4bacd8f6d047e8c5bb3
From: <sip:pbxadmin@10.10.3.1>;tag=a8737fe54443c81d
To: <sip:pbxadmin@10.10.3.1>
Call-ID: 76385ab5309ac17ec9c6fd5e6523fddb
CSeq: 1681855912 REGISTER
Contact: "Unknown" <sip:pbxadmin@10.10.3.2:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 9.0.5.0 build 972
Supported: timer
Content-Length: 0

Windstream says this is the reason i cannot receive inbound. from 10.10.3.1 to 10.10.3.1
 
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On the SIP line tab on the ip office, is your call routing method "to header" or "request uri"?
 
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Change to "request uri"... Looks like your provider is using an edgemark device.
 
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That's a REGISTER event, the question is what answer you get?
Is the trunk actually registered towrads the SIP provider?

What happens when you do an outgoing call?

Changing the routing method won't do much good if you don't even get the INVITE to the IPO.

"Trying is the first step to failure..." - Homer
 
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Yes I can make outbound just fine. In system status line 17 I can see peered with windstream and lines idle
 
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Actually the call routing method is request URI
 
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I tried to header and still no inbound. I have a challenge $100 to the person that can figure this problem out with litte info mind you. Haha
 
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I guess everyone is SIP intolerant
 
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Janni78 when calling from a cell I get busy. When calling on internal meta switch I get a network problem your call can not be completed
 
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This is wild guessing as you do not provide any info.
Incoming means most of the time no URI configure for incoming calls.
Make a monitor trace when you try to call in and stop when you are hangup.

BAZINGA!

I'm not insane, my mother had me tested!

 
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For the first step to find out what happens you can also gave a look with SSA into the SIP line with call details enabled.
 
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OK I am now able to see the IPO reject the call. I have a ICR DID 859219XXXX set with line group 17 to extension 229. in the SIP tap of 229 i have the DID programmed under SIP name and contact name. I have 2 URI set up

1: VIA 10.10.3.2 2: VIA 10.10.3.2
local URI use internal data local URI *
contact use internal data contact *
display name use internal data display name *
PIA use internal data PIA none
Registration 1: pbxadmin Registration 1: pbxadmin
incoming group 18 incoming group 17
outgoing group 17 outgoing group 18
max call per channel 10 max call per channel 10

Here is what i get in monitor, however i dont see my cell number in the invite any where
10.10.3.1 is proxy and 10.10.3.2 is WAN

393431mS SIP Tx: UDP 10.10.3.2:5060 -> 10.10.3.1:5060
OPTIONS sip:10.10.3.1 SIP/2.0
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bK520c44b49c347889f4893d20d3bddaed
From: <sip:10.10.3.2>;tag=6d89f31bdf239246
To: <sip:10.10.3.1>
Call-ID: b2feb70f569100611aac298246a26e6f
CSeq: 1082045782 OPTIONS
Contact: <sip:10.10.3.2:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.0.5.0 build 972
Content-Length: 0
 
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This is the only caller ID it shows


393433mS SIP Rx: UDP 10.10.3.1:5060 -> 10.10.3.2:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bK520c44b49c347889f4893d20d3bddaed
From: <sip:10.10.3.2>;tag=6d89f31bdf239246
To: <sip:10.10.3.1>
Call-ID: b2feb70f569100611aac298246a26e6f
CSeq: 1082045782 OPTIONS
Contact: <sip:10.10.3.2:5060;transport=udp>
Content-Length: 0
 
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The URI info is messed up
2 URI set up
1 via 10.10.3.2 local URI, contact, display name and PAI is use internal data- Registration pbxadmin - incoming group 18 - outgoing group 17 - max calls per channel 10.

2 VIA 10.10.3.2 local URI *, contact name *, display name * and PAI none - Registration pbxadmin - incoming group 17 - outgoing group 18 - max calls per channel 10.
 
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Which part of this sentence don't you understand?

Make a monitor trace when you try to call in and stop when you are hangup.

Make a monitor trace while you try to call the number.
Your part of the trace shows nothing at all.

BAZINGA!

I'm not insane, my mother had me tested!

 
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I did Peter if you go up in the post you will see a monitor trace
 
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393431mS SIP Reg/Opt Tx: 17
OPTIONS sip:10.10.3.1 SIP/2.0
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bK520c44b49c347889f4893d20d3bddaed
From: <sip:10.10.3.2>;tag=6d89f31bdf239246
To: <sip:10.10.3.1>
Call-ID: b2feb70f569100611aac298246a26e6f
CSeq: 1082045782 OPTIONS
Contact: <sip:10.10.3.2:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.0.5.0 build 972
Content-Length: 0

393431mS SIP Tx: UDP 10.10.3.2:5060 -> 10.10.3.1:5060
OPTIONS sip:10.10.3.1 SIP/2.0
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bK520c44b49c347889f4893d20d3bddaed
From: <sip:10.10.3.2>;tag=6d89f31bdf239246
To: <sip:10.10.3.1>
Call-ID: b2feb70f569100611aac298246a26e6f
CSeq: 1082045782 OPTIONS
Contact: <sip:10.10.3.2:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.0.5.0 build 972
Content-Length: 0

393433mS SIP Rx: UDP 10.10.3.1:5060 -> 10.10.3.2:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bK520c44b49c347889f4893d20d3bddaed
From: <sip:10.10.3.2>;tag=6d89f31bdf239246
To: <sip:10.10.3.1>
Call-ID: b2feb70f569100611aac298246a26e6f
CSeq: 1082045782 OPTIONS
Contact: <sip:10.10.3.2:5060;transport=udp>
Content-Length: 0

393434mS SIP Reg/Opt Rx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bK520c44b49c347889f4893d20d3bddaed
From: <sip:10.10.3.2>;tag=6d89f31bdf239246
To: <sip:10.10.3.1>
Call-ID: b2feb70f569100611aac298246a26e6f
CSeq: 1082045782 OPTIONS
Contact: <sip:10.10.3.2:5060;transport=udp>
Content-Length: 0

393530mS SIP Reg/Opt Tx: 17
REGISTER sip:10.10.3.1 SIP/2.0
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bKbcec8d9634d6878249e5871eae2ff0f0
From: <sip:pbxadmin@10.10.3.1>;tag=5aa9a6d8186937eb
To: <sip:pbxadmin@10.10.3.1>
Call-ID: 76385ab5309ac17ec9c6fd5e6523fddb
CSeq: 1681855914 REGISTER
Contact: "Unknown" <sip:pbxadmin@10.10.3.2:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 9.0.5.0 build 972
Supported: timer
Content-Length: 0

393530mS SIP Tx: UDP 10.10.3.2:5060 -> 10.10.3.1:5060
REGISTER sip:10.10.3.1 SIP/2.0
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bKbcec8d9634d6878249e5871eae2ff0f0
From: <sip:pbxadmin@10.10.3.1>;tag=5aa9a6d8186937eb
To: <sip:pbxadmin@10.10.3.1>
Call-ID: 76385ab5309ac17ec9c6fd5e6523fddb
CSeq: 1681855914 REGISTER
Contact: "Unknown" <sip:pbxadmin@10.10.3.2:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 9.0.5.0 build 972
Supported: timer
Content-Length: 0

393532mS SIP Rx: UDP 10.10.3.1:5060 -> 10.10.3.2:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bKbcec8d9634d6878249e5871eae2ff0f0
From: <sip:pbxadmin@10.10.3.1>;tag=5aa9a6d8186937eb
To: <sip:pbxadmin@10.10.3.1>
Call-ID: 76385ab5309ac17ec9c6fd5e6523fddb
CSeq: 1681855914 REGISTER
Contact: "Unknown" <sip:pbxadmin@10.10.3.2:5060;transport=udp>;expires=60
Content-Length: 0

393534mS SIP Reg/Opt Rx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.3.2:5060;rport;branch=z9hG4bKbcec8d9634d6878249e5871eae2ff0f0
From: <sip:pbxadmin@10.10.3.1>;tag=5aa9a6d8186937eb
To: <sip:pbxadmin@10.10.3.1>
Call-ID: 76385ab5309ac17ec9c6fd5e6523fddb
CSeq: 1681855914 REGISTER
Contact: "Unknown" <sip:pbxadmin@10.10.3.2:5060;transport=udp>;expires=60
Content-Length: 0
 
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