NIGHT SERVICE ISSUE

[Kickersport]

I am having a issue in setting up the Night service profile, our operator works from 7 - 9 and outside of that I night service the hunt group to a dept that works 24/7. However the system is sending calls to the night service group once I activate it even although it is out of the alloted time specified in the time profile.

 

[tlpeter]

No, you need to put in the time when it needs to be in night service.

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[amriddle01]

if it looks like that..yes. Why 20:59 and not 2100, because 20:59 and 59 seconds is still classed as 20:59 so the instant it's 21:00 it goes into night service (what you want), if you use 21:00 in the time profile it doesn't go into night service until 21:01 so basically 1 minute late

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[amriddle01]

No you don't tlpeter, you are working backwards again

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[Kickersport]

Thanks amriddle01, have same implemented.

 

[amriddle01]

· Time Profile
A time profile can be associated with the hunt group. When outside the time profile, the hunt group is automatically place into night service. When inside the time profile, the hunt group uses manually selected mode.

there you go tlpeter, more coffee for you

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[tlpeter]

If you read this you inderstand why i tell otherwise:
But i always test it so i could be wrong.


Time profiles are used by the following entry types:


Hunt Group
A Hunt Group can use time profiles in the following ways:

· A time profile can be used to determine when a hunt group is put into night service mode. Calls then go to an alternate Night Service Fallback group if set, otherwise to voicemail if available or busy tone if not. See Hunt Group | Fallback.

· For automatic voice recording, a time profile can be used to set when voice recording is used. See Hunt Group | Voice Recording.



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APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

It 100% works the way I have posted, the way you were describing is for Incoming call routes and sets when the fallback is used, unlike groups where it set's when they are in service....I promise it's correct

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[tlpeter]

I believe you


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[fsoz]

Leave it to Avaya to make something so complicated. The only reason they do is so you'll have to call for service. If you were working with an ESI system, or one of the more modern GUI based systems, it would all make sense. With Avaya it's set up backwards to confuse someone who is not Avaya trained.

 

[IPGuru]

Its nothing dificult
a time profiel on a hunt group specifys the active tines for the group.
outside those active times the call gos to the night service fall back group.

time profiles on ICR varies depending on firmware level.

I would always recomend that time profiles are associated with groups rahter than ICR's as this provides greater flexibility. the only time I find timeprofiles in ICR usefull is then trying to set holiday exceptions (and setting the group into N/S manualy is just as easy!)

 

[fsoz]

So when you create a time profile, you set it to your working hours,and set it on the fall back tab, that is when the HG is in day mode and outside of that, it would fall back to night? Seems backwards to me.

 

[amriddle01]

May seem backwards to you, but then at least it's a simple conversion to do

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[hairlessupportmonkey]

and at least its easier than in pre 3.2 - yikes, that was a nightmare!

 

[fsoz]

Once you understand it, it's simple. You are right to leave ICR out of it and just go with the HG fallback. Where the confusion lies is if you tried to create a "night" time profile and apply it to a day HG

 

[hairlessupportmonkey]

the benefit of ICR time profile is you can apply multiple profiles for one DDI to different destinations, so actually in terms of flexibility, its sometimes more use that on the HG with a single fall back - esp. if you have a complicated time plan

 

[IPGuru]

HSM, true the multiple profiles available in ICR does give the scope for some complicated routing, In parctice, with the exception of bank holidays, I have seldom found them to be needed.

Usualy a site that complex will be using VM pro anyway.

My general advice is KISS (Keep it Simple Stupid)
of course there will always be exceptions (which is what keeps us pros in a job )

 

[hairlessupportmonkey]

e.g embedded v/mail users ;-)

 

[mattKnight]

troll!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.