MxOne Music on Wait

[kordan2]

Hi,

In which directory do I put the .WAV files so that I can use them as background music in MxOne?

It's not were nice to queue when all you can hear is silence...

 

[whosrdaddy]

ok, for ACD and Hunt groups you need the command RAGAI;

RAGAI:GRP=1197,CONT=1;

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[kordan2]

Do I have to do something more?

The file is still stuck in /eri_egx_root/nfs_root/rva/new/
/eri_egx_root/nfs_root/rva/current/ is empty...

Still silence.

 

[whosrdaddy]

MDSH> ls -la /eri_egx_root/nfs_root/rva/new/
total 29860
drwxrwxrwx 2 root root 4096 Feb 1 10:48 .
drwxrwxrwx 4 root root 4096 Feb 13 2007 ..
-rw-r--r-- 1 29000 snlev0 30530808 Feb 1 10:48 message001.wav
MDSH>

I see that the group of the sound file is snlev0??

did you execute my procedure? you must be logged on as root (or use su) to handle the file...

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[kordan2]

Ok.

I logged on as root. su -
I changed the file settings with
chmod 777 /tmp/message001.wav

MX1LIM1:~ # new_voice_prompt /tmp/message001.wav

/eri_egx_root/nfs_root/rva/new/message001.wav Success!

Please note that in order to activate the new prompts,
AUXVS must be restarted with the command:
media_gateway_start -lim 1 -restart -function AUXVS

MX1LIM1:~ # ls -la /eri_egx_root/nfs_root/rva/new/
total 29860
drwxrwxrwx 2 root root 4096 Feb 4 13:05 .
drwxrwxrwx 4 root root 4096 Feb 13 2007 ..
-rw-r--r-- 1 29000 snlev0 30530808 Feb 4 13:05 message001.wav

As you can see there must be a directory mask set... Since the settings are changed back to 644.

MX1LIM1:~ # media_gateway_start -lim 1 -restart -function AUXVS
Are you sure? (Y/N): Y
executed
MX1LIM1:~ # ls -la /eri_egx_root/nfs_root/rva/new/
total 29860
drwxrwxrwx 2 root root 4096 Feb 4 13:05 .
drwxrwxrwx 4 root root 4096 Feb 13 2007 ..
-rw-r--r-- 1 29000 snlev0 30530808 Feb 4 13:05 message001.wav
MX1LIM1:~ # ls -la /eri_egx_root/nfs_root/rva/current/
total 8
drwxrwxrwx 2 root root 4096 Feb 13 2007 .
drwxrwxrwx 4 root root 4096 Feb 13 2007 ..

I have also tried to change the owner and group to root and then I ran media_gateway_start -lim 1 -restart -function AUXVS
But the message001.wav file doesn't move to the
/eri_egx_root/nfs_root/rva/current/ directory.

 

[whosrdaddy]

ok then, only things I can think of is:

file is longer than 60 minutes or file has wrong codec/sampling rate...

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[kordan2]

Hi,

After an upgrade to version 3.1 it is now working. There must have been something wrong whith version 2 of Mx-One.

Thanks for your help...