MWI not working on SX 200 1

[interga]

I have an SX200 V4.0 that is now having issues with the MWI not working. Problem just started customer said nothing has changed. tried emptying the mailbox and added a message, the message is there just no light I check the COS of the IP set and VM everything is in there going by the default in the THB. Also did a status of the port and they show waiting for call.

 

[kwbMitel]

Is this only affecting 1 mailbox and not others (assumed)

Check form 35 for the extension, is there a conflict with another number?

Check form 50 mailbox. Does the extension programmed match the mailbox number?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[interga]

It's all the IP sets. going back this morning to create an analog extension and see if that one gets the MWI

 

[pandabear1]

can you do a send message from the console (assuming you have one) and does that light your message waiting light?

 

[kwbMitel]

Check COS options 231 and 232

Neither are required for IP sets. Make sure both are off.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[interga]

Both 231 and 232 disable mailboxs match extensions and i'm not able to do a send message.

 

[pandabear1]

confirm what cos your mailboxes are in, ensure all mailbox ports are programmed in form 9 and only ones programmed in form 17 that the DSP support and in cos of voicemail make sure you have option 259
form 17 for voicemail must be terminal hunt

 

[interga]

That was it pandabear1 somehow the hunt group was set to ring changed it to stn/set MWI now working. Thanks a star for you.