MW lamp Mxe and Nupoint

[sescort]

I Have a 3300 Mxe, MCD 4.1, a Nupoint last version, all work nice, but, I can,t turn on the Message waiting lamp on 5224 Ip Phone, when the caller let a message, the lamp steady off.....help me please, is a new instalation....thank

 

[LoopyLou]

How do you have the MWI programmed on the Nupoint?

 

[sescort]

ok, I made a new line group, #3 for MWI,

Group #3: "Message Waiting Lamp"
Module 1: Lines 0:6
Fax Conn: <none>
Voice Recognition Conn: <none>
Application = [DTMF TO PBX DIALER]
Initial Dialtone Detect = [n]
Access dial string = [T], Dial tone confirmation = [n]
Pre-DN ON dial string = [*74], Pre-DN OFF dial string = [*75]
Post-DN ON dial string = [], Post-DN OFF dial string = []
Suppress message light updates = [n], Wait for dial tone = [y]
Alternate Code = [n]
AT&T MWI = [y]
Max PBX Message Count = [0]

thats all

 

[LoopyLou]

And does it now work?

 

[sescort]

ok, after reset de NuPoint thats work, but.......when the callers left the messages, the Lamp start to flashing, but, the Message Key no work, allways "NO MESSAGES", how I access to the feature key???.....Model 5220 IP y 5224 IP....Thanks

 

[kwbMitel]

3 Questions:

1 - Why not use MiTai message waiting?

2 - Why not put MWI port in VM group as required?

3 - Why not RTFM and follow config instruction.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[LoopyLou]

Go off hook and then try the message key and as kwbMitel says the Mitai MWI is best. The only reason to use DTMF is usually when you have a redundant pair of 3300's with resilient hunt groups.

 

[kwbMitel]

Loopylou, could you elaborate on the limitations of MiTai. I've heard rumours of issues with multiple controllers but I have yet to encounter any. I can set lamps on remote, clustered controllers using Mitai with no issues.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[LoopyLou]

kwbMitel: its not clustered enviroments as you certainly can have a centralized voicemail. The issue I was thinking about is on failover of the Nupoint to the secondary controler of a resilient pair. Although the voicemail hunt group can be resilient there was something that I heard or read that you should use program DTMF for MWI. I did a quick search of my docs but can't find anything.