Multicall Button Programmed But Not Ringing

[MitelGuy57201]

I have a quick question (wishful thinking - I know).

I have an extension (8591) that has a multicall button programmed on it (8596). This is to allow users to answer a call to 8596 on their phone (8591 in this case). A call to 8596 is supposed to ring on 8591 as well as 5 other phones when it comes in.

It is working fine on all other phones with the exception of this one.

When a call comes in to 8596, no flashing on the programmed button and it is not ringing on 8591 (even though it is programmed to ring).

I have swapped the set out (thinking it may be something physically wrong with it) and have deleted and re-added the extension thinking it may be something wonky with the programming.

Neither have resolved the issue and at this point - I am just short of beating my head against a wall.

I will also say that calls directly to extension 8591 ring as expected.

Hopefully that isn't too confusing.

Thoughts?

Thanks in advance!

 

[Waldosworld]

system type?
set type?
is 8596 just a multi-call key appearance or is it a set as well?

 

[MitelGuy57201]

Sorry - should have included that.

It is a 3300 and the set is a 5224 dual mode.

8596 is only a multi-call key appearance.

Thanks for the quick reply!

 

[Waldosworld]

Since the 5224 does not have a LED display I have to ask, if you select the programed key, get dialtone?
Hotdesking?

 

[MitelGuy57201]

The 5224 does have a 2 line display. As for dial tone on the programmed button, when I was on the phone with him today, I had him place me on hold and press the button. He stated that it showed "add held" on the display. I don't think I have ever seen that before?

As to hotdesking, no - we do not have that (nor is it setup).

 

[kwbMitel]

Do you have more than 1 controller? Could the failing phone be registered to a different system?

That's a long shot so I'll ask in a different direction.
- When you go to the Multiline group assignment and check appearances of 8596 does it show an appearance on 8591?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MitelGuy57201]

We do have multiple controllers but it does show up as being programmed on 8591.

 

[Waldosworld]

When I stated the set does not have LED for line display I meant the set uses a paper label.
If you add a 7th appearance on another phone does that multi-call work?

 

[kwbMitel]

In the IP telephones All form - Check the status of 8591

Based on your symptoms, the phone is resilient and running on the 2nd server.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MitelGuy57201]

After checking, the phone is registered to its "home" controller.

I will put the multi-call button on another set and see if it works there - I will let you know how I come out.

 

[MitelGuy57201]

I added the multi-call button on a 7th phone and no go there either.

It is working on the original 5 but not the 6th or 7th.

There is a limit of 32 sets it can be programmed on and I am nowhere near the limit.

I will reboot the controller this weekend just on the off-chance that it will magically fix it but as of this time, I am not too optimistic.

 

[MitelGuy57201]

Sorry for such a late reply... my apologies.

The reboot of the controller resolved the issue.

Truthfully, I should have started there but had never had any issues in the past... first time for everything I guess

 

[cinter]

shame on you, Mitel!