MitelGuy57201
IS-IT--Management
I have a quick question (wishful thinking - I know).
I have an extension (8591) that has a multicall button programmed on it (8596). This is to allow users to answer a call to 8596 on their phone (8591 in this case). A call to 8596 is supposed to ring on 8591 as well as 5 other phones when it comes in.
It is working fine on all other phones with the exception of this one.
When a call comes in to 8596, no flashing on the programmed button and it is not ringing on 8591 (even though it is programmed to ring).
I have swapped the set out (thinking it may be something physically wrong with it) and have deleted and re-added the extension thinking it may be something wonky with the programming.
Neither have resolved the issue and at this point - I am just short of beating my head against a wall.
I will also say that calls directly to extension 8591 ring as expected.
Hopefully that isn't too confusing.
Thoughts?
Thanks in advance!
I have an extension (8591) that has a multicall button programmed on it (8596). This is to allow users to answer a call to 8596 on their phone (8591 in this case). A call to 8596 is supposed to ring on 8591 as well as 5 other phones when it comes in.
It is working fine on all other phones with the exception of this one.
When a call comes in to 8596, no flashing on the programmed button and it is not ringing on 8591 (even though it is programmed to ring).
I have swapped the set out (thinking it may be something physically wrong with it) and have deleted and re-added the extension thinking it may be something wonky with the programming.
Neither have resolved the issue and at this point - I am just short of beating my head against a wall.
I will also say that calls directly to extension 8591 ring as expected.
Hopefully that isn't too confusing.
Thoughts?
Thanks in advance!