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Moving Call Manager --> New Servers 1

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snootalope

snootalope

IS-IT--Management
Jun 28, 2001
1,706
US
Hey guys!

I got a migration comming up here shortly that involves returing our currently leased servers for new ones. So, I'm looking into how I can move my current publisher and subscriber, BOTH, no new machines and still retain all my user /environment information.

I'm almost certain it's just a matter of copying the db's over, but i can't find anything on Cisco's web site about migrating. Does any know where I can find a white sheet on this, or if you've done this before, how'd ya pull it!??

Also, I have a Unity server that also needs to be moved to a new machine. Thanks for any help guys!!!

FYI: don't know if this is a huge deal, but when we move our stuff over, our new server will be CCM 4.0 instead of our current 3.3(3) --- thanks again!
 
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Excellent! can you post (or email it) that key for me when you get a chance?

I've ordered all the upgrades and OS CD's that I could on cisco's site, but of course i havent heard a word from them on it. plus, it says i'm not authorized to view the Status Tool to view my order.. figures

thanks again!
 
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Nah, you probably won't hear from them at all. Every time I've ordered software, it's taken anywhere from a week to two months for it to show up. I'm incredibly tenacious, though - Cisco likes to surprise me - so I usually keep on them until I receive the software I need.

Ohhh look what I found...I didn't know they published this...this is a list of *all* product keys for their VoIP software...the one you will need is the key listed next to, "Cisco CallManager / Win2K / SQL Server / DC Directory—All versions - BTOO VQES CCJU IEBI" (second one from the top). The full document can be found here:


Well that document can come in handy...

TMH
 
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Just glancing through this BARS until and the restore process again.. It says "restore process cannot selectivley restore user-level components, such as mailboxes or device settings."

I don't like that... When I restore to the new servers, all my users AND THEIR EXTENSION assignments will be there right? What about Device Profiles?

Still no word on my CD's, I'm sending TAC an email like every two hours..but I keep getting the same response like it's some auto-response thing.. what a joke

This is killing me!! I have $14,000 worth of servers sitting here and I can't touch them cause i don't have CD's!! ARRGG!!
 
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What that phrase from the BARS restore means is that you can't pick and choose what to restore; it's a "restore everything, or restore nothing" kind of process.

I did the BARS restore; everything came back (and more than I expected), so no worries about puttin back extension assignments and device profiles.

TMH
 
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Whats the deal with this BARS?? Backups and Targets?

Why can't we just install it and back our crap up? OK......So, what do I install on my call managers? The Target Server portion? Then, if i install BARS on a 2000 machine this is a file server, I install the Backup server on that....then, it looks like it runs the backup from the backup server, which calls the data from the Target server.. Is that right?
 
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I've never been overly impressed with BARS (the old STI worked flawlessly for me)...had such problems just getting BARS installed on my test lab (my production system with BARS installed fine).

Basically, when you install BARS (Cisco recommends it to be installed on the publisher), you select the role as Backup Server; your publisher will be backing up your files. Then, after it's installed, you select your "target files," as I have come to refer to them - the CAR/ART databse, CCM030X database, CRA if it's installed, TFTP, etc. - all of which will probably reside on the publisher CCM. You may have files on other servers within the CCM cluster that you want to back up (such as subscriber CCM databases); you install BARS on those servers and select the Backup Target option, then add them as data source servers in the BARS setup on the publisher. Clear as mud? :)

You probably already have this or have read this, but here's Cisco's official docs on the subject:


I hope that makes sense. I've always thought Cisco's explanation was kind of off-center.

TMH
 
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Basically, when you install BARS (Cisco recommends it to be installed on the publisher), you select the role as Backup Server; your publisher will be backing up your files."

Let me clarify that statement: The publisher will be performing the actual backup, but you can store the backup file on a network or tape drive. So , the publisher will perform the actual backup, but will store the *.tar file (the format used) anywhere you tell it to and that it can reach.

TMH
 
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well.. the problems have started before the migration's even started.

I'm trying to install the OS v2000.2.6 on one of the new HP Dl380's w/ Windows 2000 sp3 already installed and it's saying:

"The server model on which you are trying to install the update is not supported. Installation will now abort."

what the heck is that? the Dl380 is listed all over the place as compatible.. I can install that OS Update without having call manager installed first right?? Guess it doesn't matter, i can't get 3.3(4), 4.0(2), or even 3.3(2) to even install.. they all say the server isn't supported.

any idea's? I opened another TAC case already but who knows what'll happen there.
 
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Hmmm...are you trying to install OS 2000.2.6 on top of a regular W2K install? That won't work; you have to install OS 2000.2.6 by itself.

Cisco has pretty strict instructions...you have to install their OS image, period. This is a new server, correct? Then you need to pop in the Hardware Detection CD, reboot the server immediately, (this may take awhile, too, on new server installations, the reboot); after that, it should open up the Cisco IP Telephony Applications Server QuickBuilder window. Choose the New Installation/Server Replacement options, and follow the prompts...

Let me know if this works, or if anything else arises...

TMH
 
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Have you gotten your CD set yet for the 4.1.2 software...?

TMH
 
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The only Hardware Detection CD I have boots and says: "the CD does not support this machine" - it gives me that right after that AVVID splash screen. this is the 2000.2.4 OS CD.

Nope, haven't gotten the 4.1.2 yet.. all that stuff should be here soon though. I do however have all the updates I can possibly download!
 
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2000.2.4 is actually a pretty "old" version, was the OS that came default with CCM 3.3(2) CD's, but still, it's the required OS for 3.3(3), and it should still install.

Take a look at this white paper:


What are your current production server models...? I'm going to wade into unfamiliar territory here, but here goes:

We've always used the MCS servers ordered from Cisco, so dealing with the DL's is a bit new to me, but if you click on the link above, and scroll down to where it says:

"Cisco Application Software Ordering Information

The following table lists the part numbers to be used when ordering Cisco CallManager 4.1 for the various HP/Compaq supported platforms."

That table makes me think that you need to order (or already have, for the install you're doing right now) a specialized set of software for the customer-provided servers (the DL380 included). That part number is not what appeared on the product upgrade tool in your above posts; did you fill out the New Product Hold form and tell them the model of your new servers? If so, they should send you the correct software version for your DL380's...I would definitely email Cisco and make sure they're sending you the correct software...

In any event, if you *do* need a specialized set of software for your DL380's, and you're using a 2000.2.4 CD from a set of CD's that was successfully installed on servers that are not DL380's, then that might be why it's telling you it's unsupported. But I can only hazard to guess; you definitely will want to get ahold of Cisco and make sure they're sending you what you need...

Anyone else here have a DL380 they've ordered CCM software for...?

TMH
 
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Hmmm...okay, over on the Cisco forums they're saying that there is no different set of software; sounds like the 2000.2.4 CD you're using doesn't recognize your newer server. What's the new server models again? This would also make sense, since as stated before 2000.2.4 is older...

Sorry if this is confusing...like I said, I have no experience with the DL380's. Here's the forum post I am looking at:


TMH
 
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My Server Model is the HP DL380 G4 1CPU w/3.2GHZ

My old servers are DL380 G2's I believe.. why does cisco make this so difficult. seriously.

One of the TAC guys told me to call Cisco Presales and get the Installation kit for 4.0x and it'll come with the 2000.2.7 OS cd i need. I did that. The guy I talked to didn't have a clue what i was talking about....figures..

I think i'm screwed..
 
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Believe me - I've had that "Oh crap, I'm so screwed" feeling with Cisco so many times...not to sound cliched, but I feel your pain, I really do.

You have the G4's, which are too new for 2000.2.4 OS, so that's why you're getting that message. I panicked myself when I thought that you might have ordered the wrong software, or that there might be a separate CD set for the DL380's...

Looks like the G4's require 2000.2.7 OS...Wow, what a pain in the you-know-what. It's no surpise Cisco had no idea what you were talking about...hmmm. Let's try this: I'm going to email you the email address of the Cisco guy that does the new product hold stuff (at least, he's the one I always talk to). You may want to email him *with your order ID number* and ask him what's up with the CD set, if it's going to come with OS 2000.2.7 or what. He gets back to me pretty fast, and he can at least point you in the right direction if he can't help you. Do you want to try that route...?

TMH
 
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Before I upgrade my current call managers in their current respective place, i'd like to mirror the two disks so i have a valid backup just in case.

right now, I have 2 disks in both the publisher and subscriber. They're currently basic disks, so i'll have to switch them to Dynamic Disks in order to use a software mirror (i'm gonna just use the windows deal).

Do you know anything about whether the CCM's will support the dynamic disks? I can't find anything that says NOT TO do this on Cisco's site, but who knows..

It's weird though. Who ever set these up set the C drive as NTFS and the D drive as FAT.. so...not sure if the D is even doing anything but it's labeled STI Data and there's only a total of 250k used on that partition.

What do you think about this? I could upgrade the disks to Dynamic and then setup the mirror.. Yea or Nea?
 
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Ohhh you don't want to mess with the drive specs, believe me (I speak from experience). That D drive, STI Data, is for your backup stuff; it's part of the staging area for the backup software, I believe. Trust me, you do *not* want to mess with that; it's automatically created when the OS is installed. My new install of 4.1.2 is set up the same exact way.

The CD's for CCM do everything for you - create partitions, set security settings, etc. I've learned over the years to not mess with anything unless I've gotten an okay from TAC...and even then, knowing TAC, that's iffy. They've made very specific changes to their OS image that optimize the performance of the CCM software, among other things.

I would have to say no on the dynamic disks...I've adopted a general rule of, "If Cisco wanted it to work that way, they'd put it in their OS image." Stinks sometimes, because they lock you into things you may want to change, but ever since I've adopted that rule, I haven't had major issues with my CCM's.

TMH
 
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Hey, about setting up Unity, what steps did you follow?

Did you start with the SQL server or the Exchange store?

I've got pretty much all the documentation I need, but i don't see the recomended steps to take before installing Unity (it's v4.0 by the way)

Another thing, our vendor must be holding out on us cause i can't find any of our Exchange, sql, unity product keys!!!
 
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