Mitel 3300 transfer to VM getting "Out of Service"

[oldman367]

When calling in on DID get the users VM, when dialing internally- gets users VM; however when trying to transfer a call, internal/external, the users gets the display "Out of Service" and a busy signal.

The number is in the hunt group *126
The number has the same rerouting plan as everyone else

What is next?

 

[LoopyLou]

What voicemail? What system? What software load on both? You are trying to transfer a call to a user and get out of service or trying to transfer a call to the voicemail box and get OOS?

The single biggest problem with communications is the illusion that it has taken place.

 

[oldman367]

Trying to transfer the call to VM and get Out of Service on the display of the person trying to make the transfer.

I am very new to the Mitel Solution

 

[oldman367]

Figured it out.
Added *126 to hunt groups
Added *126 to call routing

Now it works great.

 

[LoopyLou]

Great

The single biggest problem with communications is the illusion that it has taken place.

 

[RogelioV]

Be sure to backup your database just in case your PBX loses config. I recently had to restore because of that same problem, and it could not be fixed..

Just food for thought..