Nortel MICS R4. They have an operator at extension 101. Any call transferred by the operator to an extension will not go to VM, it goes to the AA. I have verified all extensions have CFNA set to the extension of the VM. This is a NAM, I believe R3. If I dial any extension the CFNA does work and it goes to VM. The ting is it was working because they had run out of message space. I cleared all that up and now the calls will not transfer to VM on no answer.
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MICS plus NAM - calls not going to VM
- Thread starter pmcook
- Start date
allworxguy
Vendor
Are you sure the MICS is version 4? Your symptoms sound more like version 5. In which case install the NAM patch.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
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- #3
curlycord
Programmer
I think you have 4.0 NAM? go to F983, login and press 9 to see.
Here is my Redirect DN Patch
Let me know once you have downloaded it.
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Toronto Canada
Here is my Redirect DN Patch
Let me know once you have downloaded it.
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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
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Toronto Canada
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- #5
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- #7
Just to verify, I have the TR timers set to a higher value than the CFNA. I have DRT to Prime set to Y. Even if I set the CFNA to 2 it still will not pick up on a external transfer from the operator extension 101 or the AA only an internal transfer works. I have tried changing COS as well. The DRT setting makes no difference. The CFNA timer itself works because I can change the number of rings but it will not transfer to voicemail.
- Thread starter
- #8
Problem fixed - to me it makes no sense. I removed the CFNA setting from all extensions. I set the DRT delay to 3 and the transfer return timer to 3 and DRT to Prime to yes. Now the transfered calls are going to VM. Isn't this the opposite of what CFNA does?
curlycord
Programmer
Not fixed, more like a workaround which is an old trick.
Did you patch it as told and provided?
Why is your Transfer Callback so low?
When you patch it you should then have it something like this:
DRT 10
TRF 10
AA 4 (or lower)
CFNA 4 or 6
Prime Set NONE
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
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Toronto Canada
Did you patch it as told and provided?
Why is your Transfer Callback so low?
When you patch it you should then have it something like this:
DRT 10
TRF 10
AA 4 (or lower)
CFNA 4 or 6
Prime Set NONE
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
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- #10
I asked already but where do I get useable 3.5 inch floppy disks? Where does one find a computer with a 3.5 inch floppy disk drive? I have old disks that are 20 years old and would be so weak now they could not be used. Or one that has one and still works? The floppy drive in the NAM looks very dirty inside. The TRC is so low because it actually is not 3 rings it is more like 5 at the extension end. When I set it to 10 the VM was picking up after way too many rings.
curlycord
Programmer
Interesting
Transfer Callback setting is to send a caller back to the person whom did the transfer to begin with.
i.e. if Transfer Callback is set to 3 and receptionist transfers a call to x222, if 222 does not answer then the call bounces back to reception after 3 rings.
Why it works for you I can only think that AA is not capable of handling a Callback so it dumps to mailbox instead.
What happens when a human transfers a call instead of AA? just curious.
As for floppies most vendors that support Norstar most likely have all that, simple 1 hour call should do it.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
Transfer Callback setting is to send a caller back to the person whom did the transfer to begin with.
i.e. if Transfer Callback is set to 3 and receptionist transfers a call to x222, if 222 does not answer then the call bounces back to reception after 3 rings.
Why it works for you I can only think that AA is not capable of handling a Callback so it dumps to mailbox instead.
What happens when a human transfers a call instead of AA? just curious.
As for floppies most vendors that support Norstar most likely have all that, simple 1 hour call should do it.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
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Toronto Canada
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- #12
The NAM was a bad choice and made because it was "cost effective." I am the Nortel person now because the other company bailed. I told them that a Call Pilot 100 was a much better idea and that the cost of all this support has easily already paid for one.
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- #13
SO today I discovered the general mailbox had over 2400 messages in it going back to early last year. I know there is no way to delete all of them at one time. Nortel really blew that one. Could this have caused the problem I described previously in this thread?
allworxguy
Vendor
Yes if the disk is full. Might be faster to reinstall the NAM. Nortel didn't drop the ball... the installer did.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
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curlycord
Programmer
It takes about 2 or 3 seconds to delete each message, so about 2 painful hours.
Fastest way through telset....dont use the softkey, just press 8 to delete the split second you hear the next message.
or REINSTALL and start over, 1 hour tops for minor CCR and adding 20 mailboxes.
or laptop and search for the vbk files....forgot how.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
Fastest way through telset....dont use the softkey, just press 8 to delete the split second you hear the next message.
or REINSTALL and start over, 1 hour tops for minor CCR and adding 20 mailboxes.
or laptop and search for the vbk files....forgot how.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
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- #19
This system has a complicated CCR tree which would be a lot of work to rebuild. And I cannot back it up because I have no floppy disks and the floppy drive looks to be toast. This NAM was a bad choice I told them and have submitted a quote for a CP100. If they do not go that route I will pull the HD, mount it in a PC and then manually copy the firmware file to it, then modify the autoexec.bat on the HD to install the upgrade and then put it all back together. Major hassle - but that's billable time at least.
bcmfiftyfan
Programmer
The general mailbox is assigned to extension 100 as a default. The original installer never changed that. That's what caused 2400 messages to pile up in the general mailbox. Be sure to either turn off the general mailbox or assign it to someone after deleting all those messages or it will just happen again.
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