Hello,
I have remote access to an Option 81C, Release 25.40.
They have an MCR extension that appears on five phones. Two or three appearances on four phones and the Prime DN on the fifth phone. The fifth phone is programmed but there is no phone plugged in -- so the port is disabled. If no one answers the on any of the MCR appearances the call goes to Voicemail.
This is switch I usually don't handle, so I have to take their word for it, but they say this is the way it's been working for a long time.
The problem is the calls now go directly to voicemail -- it doesn't ring anywhere first. I've checked all the obvious stuff (at least I hope I have) and I don't see anything obvious like a call forward to voicemail.
I haven't worked with MCRs that often -- is there is anything that I should be looking for?
Thanks for any suggestions.
Dale
I have remote access to an Option 81C, Release 25.40.
They have an MCR extension that appears on five phones. Two or three appearances on four phones and the Prime DN on the fifth phone. The fifth phone is programmed but there is no phone plugged in -- so the port is disabled. If no one answers the on any of the MCR appearances the call goes to Voicemail.
This is switch I usually don't handle, so I have to take their word for it, but they say this is the way it's been working for a long time.
The problem is the calls now go directly to voicemail -- it doesn't ring anywhere first. I've checked all the obvious stuff (at least I hope I have) and I don't see anything obvious like a call forward to voicemail.
I haven't worked with MCRs that often -- is there is anything that I should be looking for?
Thanks for any suggestions.
Dale