MCR Numbers Not Ringing 4

[daleblizz]

Hello,

I have remote access to an Option 81C, Release 25.40.

They have an MCR extension that appears on five phones. Two or three appearances on four phones and the Prime DN on the fifth phone. The fifth phone is programmed but there is no phone plugged in -- so the port is disabled. If no one answers the on any of the MCR appearances the call goes to Voicemail.

This is switch I usually don't handle, so I have to take their word for it, but they say this is the way it's been working for a long time.

The problem is the calls now go directly to voicemail -- it doesn't ring anywhere first. I've checked all the obvious stuff (at least I hope I have) and I don't see anything obvious like a call forward to voicemail.

I haven't worked with MCRs that often -- is there is anything that I should be looking for?

Thanks for any suggestions.
Dale

 

[daleblizz]

Hello StanleySteamer, GHTROUT,
Thanks for sticking with this. (I didn't even think to look at IDC.) It looks like I've been chasing my tail.

As far as I can tell, it's doing exactly what it's programmed to do.

6540 does go through an IDC table and gets converted to 6542. 6542 is an ACDN that is NCFW to 5555. 5555 is a MCDN, which terminates at Meridian Mail.


The MCR 6540 appearances are pointless at this time. Someones been giving me the runaround.

Thanks again.

REQ prt
TYPE idc
CUST 0
DCNO

DCNO 2
IDGT CDGT
5370 5386
6540 6542
7842 5403
7946 3703
7993 6434
8800 2312
8802 2336
8805 2338
8825 6573
8833 2358
8850 2369
8880 2232
8888 5380
8891 2348

....

PT0000
REQ: prt
TYPE: dnb
CUST 0
DN 6542

DN 6542
TYPE ACDN

....

REQ prt
TYPE acd
CUST 0
ACDN 6542

TYPE ACD
CUST 0
ACDN 6542
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 5555

...

REQ: prt
TYPE: dnb
CUST 0
DN 5555

DN 5555
TYPE MCDN
MCID 2200 TN 013 0 02 00
MCID 2201 TN 013 0 02 01
MCID 2202 TN 013 0 02 02
MCID 2203 TN 013 0 02 03
MCID 2208 TN 013 0 03 00
MCID 2209 TN 013 0 03 01
MCID 2210 TN 013 0 03 02
MCID 2211 TN 013 0 03 03
MCID 2204 TN 013 0 02 04
MCID 2205 TN 013 0 02 05
MCID 2206 TN 013 0 02 06
MCID 2207 TN 013 0 02 07
MCID 2212 TN 013 0 03 04
MCID 2213 TN 013 0 03 05
MCID 2214 TN 013 0 03 06
MCID 2215 TN 013 0 03 07

 

[daleblizz]

Thanks johnpoole.

For some reason I missed your message until now.

It looks like this was something that got changed and was never cleaned up. But I think it was changed a long time ago. I guess someone saw the MCR numbers and "assumed" they weren't working.

Thanks again.