MCR Numbers Not Ringing 4

[daleblizz]

Hello,

I have remote access to an Option 81C, Release 25.40.

They have an MCR extension that appears on five phones. Two or three appearances on four phones and the Prime DN on the fifth phone. The fifth phone is programmed but there is no phone plugged in -- so the port is disabled. If no one answers the on any of the MCR appearances the call goes to Voicemail.

This is switch I usually don't handle, so I have to take their word for it, but they say this is the way it's been working for a long time.

The problem is the calls now go directly to voicemail -- it doesn't ring anywhere first. I've checked all the obvious stuff (at least I hope I have) and I don't see anything obvious like a call forward to voicemail.

I haven't worked with MCRs that often -- is there is anything that I should be looking for?

Thanks for any suggestions.
Dale

 

[napatamm]

We have a similar scenario, but running on a CS1K. I have 9 phones programmed with MCR on Key 01 for our helpdesk line. The TN that holds the primary DN is not disabled, it's set up as type 500 (used to have a cordless phone plugged in there - took out the phone, left the TN active).

What type of TN is the prime DN of the fifth phone?

I tried to take it one day at a time, but a whole bunch of them attacked me at once!

 

[daleblizz]

What type of TN is the prime DN of the fifth phone?"

It's a 2616.

 

[GHTROUT]

I'd be looking at the MARP for the MCR DN. I suspect it has moved to the disabled TN - that won't help.

Also, remember MCR keys can only have one call at a time ringing on them. When they are ringing _all_ appearances are busy.


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[napatamm]

So if two calls are coming in at exactly the same time, one call will get through and the other will either get a busy or go to VM? Once the call is answered on one of the sets, that clears it for more calls to come through, correct? That's how it seems to work here...

Dale - I've not seen a TN type 2616 before, but I'm still new to this. The TN types on my system are 500 and 2000. Example:

TN 004 0 10 03 VIRTUAL
TYPE 500


I tried to take it one day at a time, but a whole bunch of them attacked me at once!

 

[GHTROUT]

Here is MCR in action:

http://www.ghtrout.com/ghtrout/files/Example_of_MCR.html

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[napatamm]

Got it. Thanks!

I tried to take it one day at a time, but a whole bunch of them attacked me at once!

 

[daleblizz]

For some reason the calls aren't making hitting the phones. I'm beginning to think the PBX is confused.

I did some trac ing while I was making calls to extension 6540.

REQ: ****

OVL000
>ld 80
TRA000
.trac 0 6540

IDLE TN 044 0 15 00 MARP

IDLE TN 044 0 04 00

IDLE TN 044 0 04 00

IDLE TN 060 0 06 03

IDLE TN 060 0 06 03

IDLE TN 060 0 03 10

IDLE TN 060 0 03 10

IDLE TN 060 0 04 15

IDLE TN 060 0 04 15

.trac 44 0 15 0

TN 044 0 15 00
KEY 0 MCR MARP IDLE
KEY 1 NUL IDLE
KEY 2 TRN IDLE
KEY 3 AO6 IDLE
KEY 4 CFW IDLE
KEY 5 ADL IDLE
KEY 6 MWK ACTIVATED

KEY 7 NUL IDLE
KEY 8 ADL IDLE
KEY 9 ADL IDLE
KEY 10 ADL IDLE
KEY 11 ADL IDLE
KEY 12 ADL IDLE
KEY 13 ADL IDLE
KEY 14 ADL IDLE
KEY 15 NUL IDLE


.trac 44 0 4 0

TN 044 0 04 00
KEY 0 SCR MARP IDLE
KEY 1 SCR MARP IDLE
KEY 2 TRN IDLE
KEY 3 AO6 IDLE
KEY 4 CFW IDLE
KEY 5 ADL IDLE
KEY 6 MWK IDLE
KEY 7 NUL IDLE
KEY 8 MCR IDLE
KEY 9 MCR IDLE
KEY 10 ADL IDLE
KEY 11 ADL IDLE
KEY 12 ADL IDLE
KEY 13 ADL IDLE
KEY 14 ADL IDLE
KEY 15 NUL IDLE


.trac 60 0 4 15

TN 060 0 04 15
KEY 0 SCR MARP IDLE
KEY 1 SCR MARP IDLE
KEY 2 TRN IDLE
KEY 3 AO6 IDLE
KEY 4 CFW IDLE
KEY 5 ADL IDLE
KEY 6 MWK ACTIVATED

KEY 7 NUL IDLE
KEY 8 MCR IDLE
KEY 9 MCR IDLE
KEY 10 ADL IDLE
KEY 11 ADL IDLE
KEY 12 ADL IDLE
KEY 13 ADL IDLE
KEY 14 ADL IDLE
KEY 15 NUL IDLE


.trac 60 0 3 10

TN 060 0 03 10
KEY 0 SCR MARP IDLE
KEY 1 SCR MARP IDLE
KEY 2 TRN IDLE
KEY 3 AO6 IDLE
KEY 4 CFW IDLE
KEY 5 ADL IDLE
KEY 6 MWK IDLE
KEY 7 NUL IDLE
KEY 8 MCR IDLE
KEY 9 MCR IDLE
KEY 10 ADL IDLE
KEY 11 ADL IDLE
KEY 12 ADL IDLE
KEY 13 ADL IDLE
KEY 14 ADL IDLE
KEY 15 NUL IDLE


.trac 60 0 6 3

TN 060 0 06 03
KEY 0 SCR MARP IDLE
KEY 1 SCR MARP IDLE
KEY 2 TRN IDLE
KEY 3 AO6 IDLE
KEY 4 CFW IDLE
KEY 5 ADL IDLE
KEY 6 MWK IDLE
KEY 7 NUL IDLE
KEY 8 MCR IDLE
KEY 9 MCR IDLE
KEY 10 MCR IDLE
KEY 11 ADL IDLE
KEY 12 ADL IDLE
KEY 13 ADL IDLE
KEY 14 ADL IDLE
KEY 15 NUL IDLE

 

[Jeffnortel]

Have you tried enabling the TN that's disabled? Why is it disabled?

 

[daleblizz]

I've enabled it, 44 0 15 0, but the switch doesn't see a phone on the other end when I do an IDU test. Supposedly there hasn't been one for some time. (It's a site I don't normally handle.)

I deleted the MCR off of key 0 on TN 44 0 15 0 and it didn't make any difference. I built the MCR on a 500 port and that didn't make any difference either.

I'm beginning to think the switch thinks that x6540 is forwarded to voicemail.

Thanks for any suggestions.

 

[daleblizz]

To: GHTROUT,

Thanks for the diagram.

 

[daleblizz]

I must be missing something.

REQ: prt
TYPE: tnb

REQ: prt
TYPE: tnb
TN 60 0 6 3, 60 0 3 10, 60 0 4 15, 44 0 4 0, 44 0 15 0
DATE
PAGE
DES

DES P110G
TN 060 0 06 03
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 6399
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMA MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHA FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 6399
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 3731 8 MARP
CPND
NAME Marina Kamran
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 1023731 D MARP
CPND
NAME Marina Kamran
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 8
05 ADL 16
06 MWK 6399
07
08 MCR 6540 4
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
09 MCR 6540 4
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
10 MCR 6548 D
CPND
NAME Resporg
XPLN 27
DISPLAY_FMT FIRST,LAST
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 4 MAY 2009

DES C1016
TN 060 0 03 10
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 6399
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMA MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHA FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 6399
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 6590 8 MARP
CPND
NAME Sharon Ford
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 1026590 D MARP
CPND
NAME Sharon Ford
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 8 1066418
05 ADL 16
06 MWK 6399
07
08 MCR 6540 4
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
09 MCR 6540 4
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 2 MAY 2008

DES C1092
TN 060 0 04 15
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 6399
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMA MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHA FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 6399
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 6591 8 MARP
CPND
NAME Junis Chalk
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 1026591 D MARP
CPND
NAME Junis Chalk
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 8 1066418
05 ADL 16
06 MWK 6399
07
08 MCR 6540 4
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
09 MCR 6540 4
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 22 APR 2008

DES C1089
TN 044 0 04 00
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 6399
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMA MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHA FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 6399
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 6365 8 MARP
CPND
NAME Cara Rhea
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 1026365 D MARP
CPND
NAME Cara Rhea
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 8 1066418
05 ADL 16
06 MWK 6399
07
08 MCR 6540 4
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
09 MCR 6540 D
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 27 JUL 2009

DES C1016
TN 044 0 15 00
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 6399
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMA MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHA FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 6399
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 MCR 6540 4 MARP
CPND
NAME Port Out
XPLN 27
DISPLAY_FMT FIRST,LAST
01
02 TRN
03 AO6
04 CFW 8
05 ADL 16
06 MWK 6399
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 29 JUL 2009


NACT

 

[StanleySteamer]

daleblizz - Does this still happen when 6540 is called from an internal extension? One possibility is that IDC is converting 6540 to go somewhere else. Or maybe it's a carrier problem.

 

[GHTROUT]

6540 is still on 044 0 15 00 - which is the MARP, and that TN is not connected to a phone?...and is disabled?

MCR DNs can never be on missing phones - only trouble

Enable 044 0 15 00, set CLS FLXA - test and report back - that's my first test

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[daleblizz]

???

DCH 9 IMSG SETUP REF 000085B3 CH 51 1 TOD 22:15:54
CALLING #:4695838970 NUM PLAN: E164
CALLED #:6540 NUM PLAN: E164

DCH 9 OMSG CALLPROC REF 000085B3 CH 51 1 TOD 22:15:54

DCH 9 OMSG ALERT REF 000085B3 CH 51 1 TOD 22:15:56

DCH 9 OMSG CONNECT REF 000085B3 CH 51 1 TOD 22:15:56
CONNECT #:5165555 NUM PLAN: E164

DCH 9 IMSG CONN ACK REF 000085B3 CH 51 1 TOD 22:15:56

DCH 9 IMSG DISC REF 000085B3 CH 51 1 TOD 22:16:16
CAUSE :NORMAL CALL CLEARING

DCH 9 OMSG RELEASE REF 000085B3 CH 51 1 TOD 22:16:16

DCH 9 IMSG REL COMP REF 000085B3 CH 51 1 TOD 22:16:16

 

[GHTROUT]

I'm not sure I would care about DCH unless this problem only occurs when coming from the outside. Are you saying internal calls work, but external inbound do not? See StanleySteamer's post asking this too.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[daleblizz]

I'll have someone try it internally tomorrow (later today).

I added FLXA to the phone that's not plugged in. It didn't make a difference. I removed the MCR key on the phone that's not plugged in. That didn't make a difference.

I've been digging through the distant steering code information (the forward number is a distant steering code), but that should only kick in after it rings 4 times, as far as I can tell.

I turned on DCH messaging to see what was happening. It looks like it's sending the call out to 5165555, and I can't find that anywhere. It's almost like there's a call forward that I can't see.

I'll take a look at it with fresh eyes tomorrow (later today).

Thanks for all the help.

 

[GHTROUT]

CLS FLXA will stop a phone from disabling overnight during the midnights. In other words, it allows an unplugged phone to remain enabled. Of course, you hae to enable it.

Remember, when you remove the DN from that TN, the MARP moves - so where the MARP is, nobody knows right now.

The TN that is MARP for a DN is the TN that is sought to obtain HUNT and FDN.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[StanleySteamer]

To print the IDC tables:
LD 49
REQ prt
TYPE idc
DCNO <cr>

 

[johnpoole]

dch msgs look clean.. look at the route to see if it is using idc.. on the switch your dialing from, check that rlb for a dgt as well.

confused don't happen.. a number is either a dn or a dsc. i can't beleive an unplugged station is a solution for any problem.. if you need the marp on a non working station, i would use an analog port.

the cust stated that it's been working and just stopped. might prt tnb with a date and look at changes made in the past week or so. i've found problems that way.. a cdb change can cause problems rdr data, option entries.. a change on the rdb from int to ext can change the way a station fdn's as well as frl's on your rlb's..

john poole
bellsouth business
columbia,sc