Manager 9.1 System Status SSI Protocol Error

[hashtagpoundsign]

Hello,

I am currently configuring an Avaya IP Office 9.1.0.0 build 437 with a Unified Communications Module. Everything has been going great for the install until I utilize the SSA. My credentials work to log in but when I click on extension I get he following error

"The new view failed to load. SSI Protocol Error"

I have also tried to access the SSA through the IP address of my chassis with no luck.

Has anyone had this similar issues resolved? Any input would be great.

Thank you



APDS,APSS,ACIS,ACSS

 

[VTTD1870]

Did this get resolved? Just starting getting the same error, "new view failed to load

 

[hashtagpoundsign]

VTTD1870 in the end I did. The main issue was my security setting for SSA was set to secure, low. I changed the security setting to unsecure. That worked only temporarily for me but will most likely resolve yur issue.

Beyond that I was still receiving this error. It turned out that by unplugging one of my DS30B modules that was connected via expansion port 2 to port 5 resolved the error as well.

Hope that helps.

APDS,APSS,ACIS,ACSS