Magix Call Forward

[techguy137]

Hello
I have a Magix V5 R7 with a PRI & I am trying to forward 3 D.I.D's to cell phones. I searched the site & picked up some good tips on how this is done. I have been able to get this to work on an internal call but not on a outside call. I had setup a test extension (an 4412D+) programmed a forward button on it. Setup an auth #. Set enabled remote call, enabled trunk to trunk transfer, programmed the number & when i call the D.I.D i just get a busy tone. When I call the ext# internally it forwards out to the programmed #.
Is there something that I am missing????? I have seen some posts able rotary enable and reliable disconnect. I tried the rotary enable & it didnt make a difference, and i am not 100 % positive about the reliable disconnect.

Ive worked on Magix systems off & on for about 10 years, but i am no expert.

Thanks in advance for any info that anyone can give.

 

[papagigo1]

Techguy137,

It's not the rotary you heard about that's for Merlin Messaging "Out Calling" extensions.
In the KEY mode "Auto Line Select" plays a roll in what line is grabbed to do the out calling.
When your voice terminal is idle where is the red light??

I think the Magix only went to V4.


Mike

 

[merlinman]

Also, you may want to include a "9" in your out dial string; as in "93035551212" rather than just "3035551212". I'm not sure it's needed, but it's worth a shot.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[papagigo1]

Merlinman,

The auto line selection? Does it matter in all modes?

 

[Telecomboy]

Is the system in Key mode or hybrid mode?

 

[techguy137]

Thanks for all of the responses!!!!
Yes, all phones first presence is SA Ring & everything has a TAC of 9.
The system is in Hybrid mode.
my bad on the version it is a V4

So does the forwarding have to go out on a SA Voice?

 

[Telecomboy]

You don't need an auth code unless it is a phantom extension or if you want to be able to turn it on/off from another phone. You will need to program the number as 9xxx-xxx-xxxx or however you currently dial out. If it works internally, but not externally it would lead me to think trunk to trunk transfer is not actually on for that extension. Internall calling doesn't need this as it is not coming in on a trunk. I would double-check that.

 

[techguy137]

ok, i will post a print of the extension that im testing with tomorrow. I know that i turned it on. yes all stations require an outside line to access a trunk. would VM screw it up???? I dont need VM on these stations at all only to call out, however these outcalling stations do change on a monthly basis

 

[TouchToneTommy]

Did you check on Reliable Disconnect? Having a mailbox and coverage won't affect its ability to forward to an outside number.

 

[techguy137]

Here is the test ext i was working on & Tommy, where would I check Reliable disconnect?

A EXTENSION INFORMATION


A Extn SS/PP Type
A 487 3/23 4412D+

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 777
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to : 92622871#
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: Yes
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code : 487
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 487 3/23 4412D+

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *33 Forward Status On
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *9 Pickup General Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *22 Group Page 799 Status None
A Button 17 *22 Group Call 777 Status None
A Button 16 *56 Direct VoiceMail Status Off
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *21 Blank Status None
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *21 Blank Status None
A Button 6 *778 Inspect Status None
A Button 5 *47 Do Not Disturb Status Off
A Button 4 *779 HFAI Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:

 

[techguy137]

I searched the site 7 found where I can set this at. Im going to go onsite today & check it out. BTW these are phantom exts for calling out purposes only. there are no phones sets attached to these extensions.

 

[papagigo1]

Techguy,


How about adding the area code along with the 7 digit number, have you tried that?

Mike

 

[Telecomboy]

You may also want to try putting a pause after the 9 and before the rest of the number. * is a pause.

 

[techguy137]

Ok Guys

Went on site today, I turned on LS disconnect. tried to forward out & got a busy signal. I tried to call the extension internally & I got a busy. This was after I turned on LS disconnect on that it stopped forwarding out internally. I tried the pause, I tried the area code. I made sure trunk to trunk transfer is on. Remote call forward is on & when I call the D.I.D. of the number i want to forward out i get a busy, a fast busy tone btw. I did notice that there is the Rmt Call Frwd Pool. Do these extensions have to have a pool assignment to go out??? I am stumped on this one.