Log on IP phones

[sunnyphone]

Hi,

I have problem in the log on ip phones. The users can see the missed calls, outgoing etc....

But when they want to call back an entry, the phone insert a "9" at the beginning of the number.

Does anyone know how can i delete this insert digit.

Thank you

 

[ruzieh1]

I just have a question before answering yours, when usually dialing numers, do you start with "9" or not?

Thanks

 

[intrigrant]

Do you have 46xx IP Hardphones?
If yes then i suspect the phones have Definity software loaded, try to upgrade to IPO software.
If not then read the 4600 LAN Administrator guide, you can find it in the Avaya support area.
There is a parameter in the startup file for the extensions wich enables or disables to add a "9" for external line access when pressing redial or calling from the phonebook, by default for definity it is enabled.

 

[PrivateBuild]

In the 46xxsettings.txt file you will need to change the "SET PHNOL" setting if you dont have to dial a number for an outside line or if you use a different number.

## Outside line access code
## The number you press to make an outside call.
## example:
## SET PHNOL 9

 

[VanZenden]

this worked for me:

SET PHNOL

 

[superikey]

How do we plug in the 9 automatically on 5400 series phones? Also how do we do the same in Phone Manager Lite/Pro?

Isaac Braca
CTO / ICCS & Co., LLC.
Email: braca@iccsllc.com

ICCS, Your Premier IT Partner, is a NYC Based Avaya Business Partner and IT Consulting Firm.

 

[CarGoSki]

Look at the prefix setting in the PRI form.