Over the last month or so I've been receiving complaints from our receptionist team that on occasion one of our external lines will dump an incoming caller to voicemail after 2-3 rings, instead of the normal 6. Typically this happens on line 3, but it has also occurred on line 1.
Unfortunately the callers haven't been able to tell us exactly where they end up (general mailbox, user mailbox, night attendant)... From the reception phone it shows the line being redirected to NRVMAIL on extension 306 (the extension assigned to Flash).
I've checked everything I can think of but I'm far from a Nortel expert here. Here's what I've checked:
For each of the 3 receptionist sets (these are the only sets that have appearance for our external lines):
- Forward No Answer: Goes to voicemail (306) after 6 rings
- Forward On Busy: Set to none
All lines have the prime set as 221 (main receptionist). the other two receptionist phones are 222 & 251. Under Service Modes - Control Sets:
221 -> 222
222 -> 251
251 -> 221
Does anyone have any tips or hints I can use to help narrow down or fix this problem?
Thanks,
Mike
System Info:
Norstar MICS with Flash
NT7B53FA-93 REL 05A
SP: 30nCG20 NAT
Unfortunately the callers haven't been able to tell us exactly where they end up (general mailbox, user mailbox, night attendant)... From the reception phone it shows the line being redirected to NRVMAIL on extension 306 (the extension assigned to Flash).
I've checked everything I can think of but I'm far from a Nortel expert here. Here's what I've checked:
For each of the 3 receptionist sets (these are the only sets that have appearance for our external lines):
- Forward No Answer: Goes to voicemail (306) after 6 rings
- Forward On Busy: Set to none
All lines have the prime set as 221 (main receptionist). the other two receptionist phones are 222 & 251. Under Service Modes - Control Sets:
221 -> 222
222 -> 251
251 -> 221
Does anyone have any tips or hints I can use to help narrow down or fix this problem?
Thanks,
Mike
System Info:
Norstar MICS with Flash
NT7B53FA-93 REL 05A
SP: 30nCG20 NAT