ISDN 8520T phone in old Definity System

[tohm]

Hello
At the beginning I apologize for my basic English :/
My customer bought 8520T ISDN phones for his old Definity system (G3siV6, G3V6i.03.0.223.5, offer cat:A).
He connected it to TN556B BRI Line card. 8510T ISDN phones have been working without any problems in this system. 8520T is on the type phone selection list without using the alias for station.
Customer added additional power supply 1151B1. 8520T phones started, I can make an outgoing call (other station is ringing), but the phone doesn't make any sounds - there is no signal in the handset or in the hands-free mode.
I can't make incoming connection (to 8520T phone)- phone not ringing
The status of the port and station seems to be correct:
1. Status BRI port:
*********
[highlight #D3D7CF]
Port: 01B1312 Version:
Service State: in-service
Maintenance Busy?: no
Layer 1 State: activated

TEI Value Layer2 State Endpt Extension Endpt SPID Service SPID?

Link 1 64 l3-established 1386 1386

Link 2

Link 3
[/highlight]
**********

2. Status station:
**********
[highlight #D3D7CF]
Type: 8520T Service State: in-service/on-hook
Extension: 1386 Download Status: not-applicable
Port: 01B1312 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? no Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:


Message Waiting:
Connected Ports:


ACD STATUS HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call(s) :
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/ / / / / Room Status: non-guest room
/ / / / /
On ACD Call? no Occupancy: 0.0
[/highlight]
********

3. Test station result:
********
[highlight #D3D7CF]
Port Maintenance Name Alt. Name Test No. Result Error Code

01B1312 BRI-SET 1386 626 PASS
01B1312 BRI-SET 1386 627 ABORT 1005
01B1312 BRI-SET 1386 628 ABORT 1005
01B1312 BRI-SET 1386 629 ABORT 1005
01B1312 BRI-SET 1386 630 PASS
[/highlight]
********

4. Test port result:
*******
[highlight #D3D7CF]
Port Maintenance Name Alt. Name Test No. Result Error Code

01B1312 BRI-PORT 620 PASS
01B1312 BRI-PORT 621 PASS
01B1312 BRI-PORT 622 PASS
01B1312 BRI-PORT 270 PASS
01B1312 BRI-SET 1386 626 PASS
01B1312 BRI-SET 1386 628 ABORT 1005
01B1312 BRI-SET 1386 629 ABORT 1005
01B1312 BRI-SET 1386 630 PASS
[/highlight]
********

Station configuration:
********
[highlight #D3D7CF]
Extension: 1386 Lock Messages? n BCC: 0
Type: 8520T Security Code: TN: 1
Port: 01B1312 Coverage Path 1: COR: 4
Name: Z.U.T. Coverage Path 2: COS: 1
Hunt-to Station:

STATION OPTIONS
Data Module? n
Message Lamp Ext: 1386
Display Language: user-defined
XID? n
MIM Support? n
STATION
FEATURE OPTIONS
LWC Reception: msa-spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
CDR Privacy? n Auto Answer: none
Redirect Notification? y Data Restriction? n
Per Button Ring Control? n Idle Appearance Preference? n
Bridged Call Alerting? n
Restrict Last Appearance? y

H.320 Conversion? n
Per Station CPN - Send Calling Number?

Audible Message Waiting? n
Display Client Redirection? n
Select Last Used Appearance? n
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
[/highlight]
*******

Before wrote post here, I tried:
- configuration using data module
- SPID changes (I set 0000000000 and 1386) using code Menu -> Mute -> 46
- clear all parameter stored in memory used code Menu -> Mute -> 26
but in addition to the fact that the lamp started to operate after pressing the button "speakerphone" (without the sound in the speaker) nothing changed

Can any of you tell me why the phone does not make any sounds? Or suggest additional actions to diagnose it?
Access to any detailed documentation for this model is very limited (compared, for example, to the 8510T).

Please, help me.
Tomasz

 

[joe2938]

you are using a 4 wire connection correct?

 

[tohm]

Yes, 8510T in the same place, it works correctly on the same cable.
Tomasz

 

[joe2938]

maybe you have a bad phone, also try another port on the pbx

 

[tohm]

I have several pieces of these phones and each one does not work in the same way. The port is IMHO efficient, if the 8510T works here without any problems. I suspect a configuration problem here.

 

[joe2938]

again you may have a defective hone

 

[AvayaTier3]

set types for BRI
7505D, 7506D, 7507D, 8510T, 8520T, WCBRI
board types for BRI voice terminals
tn556, tn556B, tn556C, tn556D <- (4-wire), tn2198 (2-wire)

System: Extra Large       Software Version: R015x.02.1.016.4
--------------------------------------------------------------------------------
list cabinet

                               CABINET REPORT

No Layout/     Rack/                   Net   Loc   A     B     C     D     E
    Room        Floor       Building   Reg
1   G650                               1      1   PN 01
--------------------------------------------------------------------------------
list configuration board 1a05

                              SYSTEM CONFIGURATION

Board                                                     Assigned Ports
Number   Board Type              Code     Vintage    u=unassigned t=tti p=psa

01A05    BRI LINE                TN556D  000001      01 01 02 02 03  u  u  u
                                                      u  u  u  u  u  u  u  u
                                                      u  u  u  u  u  u  u  u
--------------------------------------------------------------------------------
list history                                                           Page   1

                                  HISTORY
          Date of Loaded Translation: 10:00pm Fri Jan 2, 2015

 Date  Time Port      Login    Actn Object       Qualifier

 1/10  6:21 MAINT     dadmin   add  station      next 1026
 1/10  6:20 MAINT     dadmin   add  station      next 1025
--------------------------------------------------------------------------------
list station 1023 count 4

                                  STATIONS

Ext/          Port/   Name/                       Room/       Cv1/ COR/   Cable/
 Hunt-to       Type      Surv GK NN        Move    Data Ext    Cv2  COS TN Jack

1025          01A0502 m1                                           1
               WCBRI                       no                      1   1
1026          01A0502 m2                                           1
               WCBRI                       no                      1   1
--------------------------------------------------------------------------------
2 stations used for B channels on same multipoint port
or
1 station and 1 datamod used for B channels on same multipoint port

Need different two-digit number for each station
Endpt ID:
Enter a two-digit number between 00-62
--------------------------------------------------------------------------------
display station 1025                                            Page   1 of   4
                                     STATION

Extension: 1025                                                         BCC: 0
     Type: WCBRI                                                         TN: 1
     Port: 01A0502                     Coverage Path 1:                 COR: 1
     Name: m1                          Coverage Path 2:                 COS: 1
                                       Hunt-to Station:
STATION OPTIONS
                                           Time of Day Lock Table:
              Loss Group: 3
             Data Module? n





[COLOR=#CC0000]BRI OPTIONS
               XID? n      Fixed TEI? n                    1-Step Clearing? y
  Country Protocol: 1     Endpt Init? y   SPID: 1025              Endpt ID: 01
[/color]--------------------------------------------------------------------------------
display station 1026                                            Page   1 of   4
                                     STATION

Extension: 1026                                                         BCC: 0
     Type: WCBRI                                                         TN: 1
     Port: 01A0502                     Coverage Path 1:                 COR: 1
     Name: m2                          Coverage Path 2:                 COS: 1
                                       Hunt-to Station:
STATION OPTIONS
                                           Time of Day Lock Table:
              Loss Group: 3
             Data Module? n





[COLOR=#CC0000]BRI OPTIONS
               XID? n      Fixed TEI? n                    1-Step Clearing? y
  Country Protocol: 1     Endpt Init? y   SPID: 1026              Endpt ID: 02
[/color]

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[tohm]

Hi bsh
Thank you for your answer. I don't conceal, that I was waiting for your opinion.
What you have written makes sense, but in this case I have only one phone connected to port 01B1312. In this system I don't see the possibility of entering the "Endpt ID" for an 8520T station, the same is true for the new systems (below is example from R016x.03.0.124.0)

Any additional ideas? I wonder if the impact on such unusual phone work may have a wrong terminating resistor setting or other settings that are available from the phone menu. Please see document "ISDN settings and test manual", which as one of the few for 8520T I was able to find on the internet.

BR
Tomasz

 

[AvayaTier3]

display station 2351                                            Page   1 of   4
                                     STATION

Extension: 2351                          Lock Messages? n               BCC: 0
     Type: 8510T                         Security Code:                  TN: 1
     Port: 002V401                     Coverage Path 1: 1               COR: 5
     Name: MURDOCH,JAMES               Coverage Path 2:                 COS: 2
                                       Hunt-to Station:
STATION OPTIONS
                                           Time of Day Lock Table:
              Loss Group: 3
             Data Module? n                      Message Lamp Ext: 2351

        Display Language: english




               XID? y                                Secure Terminal Equip? n
       MIM Support? y     Endpt Init? y   SPID: 2351          MIM Mtce/Mgt? y
--------------------------------------------------------------------------------
display station 2352                                            Page   1 of   4
                                     STATION

Extension: 2352                          Lock Messages? n               BCC: 0
     Type: 8510T                         Security Code:                  TN: 1
     Port: 002V401                     Coverage Path 1: 1               COR: 5
     Name: MURDOCH,JANE                Coverage Path 2:                 COS: 2
                                       Hunt-to Station:
STATION OPTIONS
                                           Time of Day Lock Table:
              Loss Group: 3
             Data Module? n                      Message Lamp Ext: 2352

        Display Language: english




               XID? y                                Secure Terminal Equip? n
       MIM Support? y     Endpt Init? y   SPID: 2352          MIM Mtce/Mgt? y
--------------------------------------------------------------------------------
display port 002V401
                                 PORT INFORMATION

                                     Port: 002V401

                           Equipment Type: Station
                           Identification: 2351


                           Equipment Type: Station
                           Identification: 2352
--------------------------------------------------------------------------------
status bri-port 002V401
                             STATUS BRI-PORT


             Port: 002V401                           Version:
    Service State: in-service
Maintenance Busy?: no
    Layer 1 State: activated

       TEI Value  Layer2 State    Endpt Extension    Endpt SPID  Service SPID?

Link-1     64      l3-established        2351         2351

Link-2     65      l3-established        2352         2352

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

two phones on one port require each phone to have different terminating resistor settings.
set to OFF and PHAN

Changing the Setting of the Terminating Resistor and the Power Option Jumpers
The ISDN 8510T Voice Terminal Circuitry
The circuitry of the 8510T voice terminal contains a set of two terminating resistor jumpers which
can be set for ON and OFF. The ON setting enables the terminating resistor, and OFF bypasses
the terminating resistor.
It also contains two power option jumpers which can be set for AUX (for auxiliary power), and
PHAN (for phantom power). Auxiliary draws power from an adjunct/bulk power unit, and phantom
draws power from the PBX.
The terminating resistor ON and OFF settings and the power option AUX and PHAN settings are
activated by placing the appropriate (two) jumpers over the correct set of pins.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[tohm]

OK, that you still provided me information about 8510T. This type working properly in my system. I have problem with 8520T only.
8520T don't have physically switch for settings terminating resistor and must use external power supply. All status are good: status station is in service, in-hook / off-hook is properly recognized, BRI port is in-service too, Layer 1 link is activated, layer 2 is estabilished.
I wonder if there is no signal in the handset/speaker, no ringing and no incoming calls are the result of incorrect configuration, whether, as suggested by joe2938, is the result physical damage of the phones.

BR
Tomasz

 

[AvayaTier3]

Made Easy

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[tohm]

Sorry, but this still doesn't give an answer to the question asked at the beginning

 

[AvayaTier3]

Please post output from status station and status bri-port

Compare the output to 8510T same station same port that is working.

If the 8510T works the 8520T will work on the same port if you program the phone and spid to match the pbx station/port programming

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[tohm]

Status station:

                  Type: 8520T              Service State: in-service/on-hook    
             Extension: 1386             Download Status: not-applicable        
                  Port: 01B1312            SAC Activated? no                    
           Call Parked? no              User Cntrl Restr: none                  
      Ring Cut Off Act? no             Group Cntrl Restr: none                  
Active Coverage Option: 1             CF Destination Ext:                       
                                                                                
                                                                                
       Message Waiting:                                                         
       Connected Ports:                                                         
                                                                                
                                                                                
              ACD STATUS                       HOSPITALITY STATUS               
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod   AWU Call(s) :                         
   /       /       /       /       /         User DND: not activated            
   /       /       /       /       /        Group DND: not activated            
   /       /       /       /       /      Room Status: non-guest room           
   /       /       /       /       /                                            
  On ACD Call? no   Occupancy: 0.0

Status BRI-port:

             Port: 01B1312                           Version:                   
    Service State: in-service                                                   
Maintenance Busy?: no                                                           
    Layer 1 State: activated                                                    
                                                                                
       TEI Value  Layer2 State    Endpt Extension    Endpt SPID  Service SPID?  
                                                                                
_Link1     64      l3-established        1386         1386                  
                                                                                
_Link2                                                                           
                                                                                
_Link3

I have a working telephone number 8510T with the number 1386. This is just one phone connected on this port. I unplug it, in the same place I connect the phone type 8520T with the number 1386. Phone 8520T has the same status (station, bri port) as 8510T, but does not ring, no signal in the handset and in speakerphone mode and does not work on incoming connection . An outgoing call can be made (another phone rings but you can not hear calls in the handset)

 

[AvayaTier3]

appears to be a defective phone.
try different receiver and receiver cord, mounting cord, and different 8520T voice terminal?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[tohm]

My customer sent me today these 8520T. I will be check it in my lab, after connect to other definity system. I'll let you know how I'll be after testing.
Thank you AvayaTier3

 

[joe2938]

Told you 2 weeks ago you had a bad phone. good luck

 

[tohm]

@joe2938
I don't diminish your knowledge and experience, but was unlikely for me, that the two new phones removed from the box could be damaged. I was convinced that this is a configuration problem.
BR, Tohm

 

[AvayaTier3]

It's doubtful that you bought 2 new 8520T BRI phones that were manufactured 15 to 20 years ago.
Most likely previously in service, used, refurbished.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]