Hello
At the beginning I apologize for my basic English :/
My customer bought 8520T ISDN phones for his old Definity system (G3siV6, G3V6i.03.0.223.5, offer cat:A).
He connected it to TN556B BRI Line card. 8510T ISDN phones have been working without any problems in this system. 8520T is on the type phone selection list without using the alias for station.
Customer added additional power supply 1151B1. 8520T phones started, I can make an outgoing call (other station is ringing), but the phone doesn't make any sounds - there is no signal in the handset or in the hands-free mode.
I can't make incoming connection (to 8520T phone)- phone not ringing
The status of the port and station seems to be correct:
1. Status BRI port:
*********
[highlight #D3D7CF]
Port: 01B1312 Version:
Service State: in-service
Maintenance Busy?: no
Layer 1 State: activated
TEI Value Layer2 State Endpt Extension Endpt SPID Service SPID?
Link 1 64 l3-established 1386 1386
Link 2
Link 3
[/highlight]
**********
2. Status station:
**********
[highlight #D3D7CF]
Type: 8520T Service State: in-service/on-hook
Extension: 1386 Download Status: not-applicable
Port: 01B1312 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? no Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:
Message Waiting:
Connected Ports:
ACD STATUS HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call(s) :
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/ / / / / Room Status: non-guest room
/ / / / /
On ACD Call? no Occupancy: 0.0
[/highlight]
********
3. Test station result:
********
[highlight #D3D7CF]
Port Maintenance Name Alt. Name Test No. Result Error Code
01B1312 BRI-SET 1386 626 PASS
01B1312 BRI-SET 1386 627 ABORT 1005
01B1312 BRI-SET 1386 628 ABORT 1005
01B1312 BRI-SET 1386 629 ABORT 1005
01B1312 BRI-SET 1386 630 PASS
[/highlight]
********
4. Test port result:
*******
[highlight #D3D7CF]
Port Maintenance Name Alt. Name Test No. Result Error Code
01B1312 BRI-PORT 620 PASS
01B1312 BRI-PORT 621 PASS
01B1312 BRI-PORT 622 PASS
01B1312 BRI-PORT 270 PASS
01B1312 BRI-SET 1386 626 PASS
01B1312 BRI-SET 1386 628 ABORT 1005
01B1312 BRI-SET 1386 629 ABORT 1005
01B1312 BRI-SET 1386 630 PASS
[/highlight]
********
Station configuration:
********
[highlight #D3D7CF]
Extension: 1386 Lock Messages? n BCC: 0
Type: 8520T Security Code: TN: 1
Port: 01B1312 Coverage Path 1: COR: 4
Name: Z.U.T. Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Data Module? n
Message Lamp Ext: 1386
Display Language: user-defined
XID? n
MIM Support? n
STATION
FEATURE OPTIONS
LWC Reception: msa-spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
CDR Privacy? n Auto Answer: none
Redirect Notification? y Data Restriction? n
Per Button Ring Control? n Idle Appearance Preference? n
Bridged Call Alerting? n
Restrict Last Appearance? y
H.320 Conversion? n
Per Station CPN - Send Calling Number?
Audible Message Waiting? n
Display Client Redirection? n
Select Last Used Appearance? n
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
[/highlight]
*******
Before wrote post here, I tried:
- configuration using data module
- SPID changes (I set 0000000000 and 1386) using code Menu -> Mute -> 46
- clear all parameter stored in memory used code Menu -> Mute -> 26
but in addition to the fact that the lamp started to operate after pressing the button "speakerphone" (without the sound in the speaker) nothing changed
Can any of you tell me why the phone does not make any sounds? Or suggest additional actions to diagnose it?
Access to any detailed documentation for this model is very limited (compared, for example, to the 8510T).
Please, help me.
Tomasz
At the beginning I apologize for my basic English :/
My customer bought 8520T ISDN phones for his old Definity system (G3siV6, G3V6i.03.0.223.5, offer cat:A).
He connected it to TN556B BRI Line card. 8510T ISDN phones have been working without any problems in this system. 8520T is on the type phone selection list without using the alias for station.
Customer added additional power supply 1151B1. 8520T phones started, I can make an outgoing call (other station is ringing), but the phone doesn't make any sounds - there is no signal in the handset or in the hands-free mode.
I can't make incoming connection (to 8520T phone)- phone not ringing
The status of the port and station seems to be correct:
1. Status BRI port:
*********
[highlight #D3D7CF]
Port: 01B1312 Version:
Service State: in-service
Maintenance Busy?: no
Layer 1 State: activated
TEI Value Layer2 State Endpt Extension Endpt SPID Service SPID?
Link 1 64 l3-established 1386 1386
Link 2
Link 3
[/highlight]
**********
2. Status station:
**********
[highlight #D3D7CF]
Type: 8520T Service State: in-service/on-hook
Extension: 1386 Download Status: not-applicable
Port: 01B1312 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? no Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:
Message Waiting:
Connected Ports:
ACD STATUS HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call(s) :
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/ / / / / Room Status: non-guest room
/ / / / /
On ACD Call? no Occupancy: 0.0
[/highlight]
********
3. Test station result:
********
[highlight #D3D7CF]
Port Maintenance Name Alt. Name Test No. Result Error Code
01B1312 BRI-SET 1386 626 PASS
01B1312 BRI-SET 1386 627 ABORT 1005
01B1312 BRI-SET 1386 628 ABORT 1005
01B1312 BRI-SET 1386 629 ABORT 1005
01B1312 BRI-SET 1386 630 PASS
[/highlight]
********
4. Test port result:
*******
[highlight #D3D7CF]
Port Maintenance Name Alt. Name Test No. Result Error Code
01B1312 BRI-PORT 620 PASS
01B1312 BRI-PORT 621 PASS
01B1312 BRI-PORT 622 PASS
01B1312 BRI-PORT 270 PASS
01B1312 BRI-SET 1386 626 PASS
01B1312 BRI-SET 1386 628 ABORT 1005
01B1312 BRI-SET 1386 629 ABORT 1005
01B1312 BRI-SET 1386 630 PASS
[/highlight]
********
Station configuration:
********
[highlight #D3D7CF]
Extension: 1386 Lock Messages? n BCC: 0
Type: 8520T Security Code: TN: 1
Port: 01B1312 Coverage Path 1: COR: 4
Name: Z.U.T. Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Data Module? n
Message Lamp Ext: 1386
Display Language: user-defined
XID? n
MIM Support? n
STATION
FEATURE OPTIONS
LWC Reception: msa-spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
CDR Privacy? n Auto Answer: none
Redirect Notification? y Data Restriction? n
Per Button Ring Control? n Idle Appearance Preference? n
Bridged Call Alerting? n
Restrict Last Appearance? y
H.320 Conversion? n
Per Station CPN - Send Calling Number?
Audible Message Waiting? n
Display Client Redirection? n
Select Last Used Appearance? n
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
[/highlight]
*******
Before wrote post here, I tried:
- configuration using data module
- SPID changes (I set 0000000000 and 1386) using code Menu -> Mute -> 46
- clear all parameter stored in memory used code Menu -> Mute -> 26
but in addition to the fact that the lamp started to operate after pressing the button "speakerphone" (without the sound in the speaker) nothing changed
Can any of you tell me why the phone does not make any sounds? Or suggest additional actions to diagnose it?
Access to any detailed documentation for this model is very limited (compared, for example, to the 8510T).
Please, help me.
Tomasz