IPV500 Constant Packet Loss Problem

[mcfarlandrew]

We are currently running IP Office 8.1 Service Pack 8 and experiencing constant packet loss all the way up to 99% at certain points. I am trying to find the Whitepage that has the correct configurations for the switch. We have a Cisco 6513, I need to know whether it should be set on Auto Negotiate, 1000, 100 (half or full). Any advice would be greatly appreciated.

Thanks,
Andrew

 

[tekfree]

10/100 full

 

[mcfarlandrew]

Thank you so much for the rapid reply. Do you happen to have a resource on the configuration settings within IP Office Manager?

 

[hairlessupportmonkey]

There arent really any settings in Manager where you can change the physical state of the port(s)

try configuring up the second LAN (which is called WAN) and see if that also has the same issue.
try reloading the latest 8.1 bins on it again, or even downgrade it and test results.

feels like stabbing in the dark, but there is method to the madness.

ACSS - SME
General Geek

 

[mattKnight]

Always use autonegotiate on the switch. Never hardcode the switch port! The ipo has auto negotiate ports that are unconfigurable in terms of speed and duplex. Using a fixed port at one end and auto at the other forces the link into a bad state (usually 100mb half duplex)

9u

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[jamie77]

Just a question.

What issues are you seeing due to this?? Bad calls, issues with VM etc? Or, are you getting this from SSA??

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[mcfarlandrew]

We are experiencing the following issues:

-Phone static
-Dropped calls
-Crossed Extensions
-Bleed over
-Audio cutting in and out

Another bizarre occurrence is that a user's extension will ring and they will be connected to an existing call from another client. They will only hear one side of the conversation(the client not other user). Neither the other user nor will the client hear the user that was erroneously connected to the call. When the user hangs up it will disconnect the original call between the other user and client.

 

[jamie77]

Holy crap, that is bad.

Do you gave a shared network?? Do you or your maintainer have a spare switch you could chuck some phones onto to prove the switches?

If I had a site like this, I think the customer would have me on lock down until it worked!!!!

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[gwebster]

Same IP address being provided from multiple DHCP servers?

 

[amriddle01]

Sounds like really bad lines, are internal to internal calls effected? If so it must be the switches/network as suggested, after all thats what is responsible for carrying the traffic. I would take a known worker in to rule that out or not