IPO Telecommuter problems

[cormierjimmy]

Hi,

Since I've upgrade from 7.0.23 to 7.0.27, Telecommuter do not receive audio. Both are 7.0.27

SITE B SITE A SITE C
-------------------------------
CALLERS |||||>HUNTGROUP|||||||>TELECOMMUTER

In this sequence, No audio for both Caller and telecommuter

I've try with or without SCN Trunk between Site B and site C but even with Trunk, Calls pass trough the SITE A

Any idea ? I take my car and go reformat the SD card, That the clue of many problems but, If not I will downgrade...

Jimmy Cormier
Quebec City, Canada
Sorry, I’m french !
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[cormierjimmy]

UPDATE

Finally, Problems was on twinning across SCN and Telecommuter across SCN. I've turned off DirectMediaPath on each SCN trunk and it's working.

Note IP to IP calls were ok

Jimmy Cormier
Quebec City, Canada
Sorry, I’m french !
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[tlpeter]

Then you have a network problem.
Direct media path should always be on in a SCN!
When it works when you turn it off then you have a routing problem in the network.


BAZINGA!

I'm not insane, my mother had me tested!