IPO Server - Automatic Night Service with Manual Day Service

[MGosnell]

Hello All

IPO Office Server Edition

I have created a group called "SOnley". This group is strictly used for a "condition" check. I have a module in VM Pro which checks the condition of this group in order to direct calls to the proper location. The users have a hunt group enable button that they use to toggle the group in and out of service. The client would like to have their location go into night service at 5pm automatically, come out of night service manually. When hunt groups are placed in night service by time profile you cannot manually take them out of night service. Thanks Avaya! Wondering if anyone might have a clever way to place this group in night service and still allow a user to place the system back in day? Also, if you have a system that functions with auto night / manual day I'd really appreciate hearing how you handle making this occur.

Thanks much!

 

[TomMills]

http://marketingtools.avaya.com/kno...ts/manager/GSS_Overriding_a_Time_Profile.html

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[intrigrant]

In R9.1+ you can manually override a time profile, RTFM on that.
On older versions not available and not possible.

 

[MGosnell]

Thanks Tom.

Intrigrant, we are 9.1. If I created a time profile that the group follows it would follow day service time entries?

M-F
4:58 PM - 4:59 PM, which basically opens the business for 1 minute during the day and then places the system back into night service at 5 PM. This would allow the client to toggle the night button to place it in day at 7:30 AM. Sound logical?

 

[MGosnell]

OK, here is what I have...this allows a time profile toggle with options.

Time Profile = Default
Destination = VM:Incoming

Time Profile = OCHCAfterHours
Destination = VM:Night
M-F
6:30 PM – 11:59 PM
12:00 AM – 7:29 AM

User Button…
Time Profile / OCHCAfterHours