IPO + Bogen PCM2000 w/talkback problem 2

[ipotech808]

Here is the scenario,

They want to be able to use talkback to the speakers and page zones. They also want to be able to page all phones and paging zones.

The issue is that if I set the bogen to CO trunk and set the IPO to CO trunk, I don't know how to page the bogen (CO trunk) and digital phones at the same time, is there a way?

When I set the bogen as a station, I am able to do talkback and page a zone but I cant page all phones and bogen (it requires ringer voltage to trip).

My issue is that if I set the bogen as station, it expects a ring voltage to trip so I cannot page the phones and the bogen. If I set the bogen as CO or page port, I would not be able to page the trunk and phones (could i?) I need help with this.. its racking my brain and I do not not know how to: page all phones and speakers and also be able to use talkback (bogen's talkback module) on a separate use.

has anyone been able to get this to work? If so, please help!!

 

[Westi]

you cannot page CO trunk and phones at the same time, no way, never, not working, can't be done
Sorry

But
You should be able to change the Bogen settings to just listen to the paging port (aka analog station port) and then be able to do that page all function.

Depending of course what hardware you have from Bogen. (list here the devices and we can see if we find settings in the manual)

Paging port and Line port are 2 different settings as the paging port does not need modulation voltage from the Bogen while a line port will need it. See if you can turn the power on it off then you should be able to use station port set to paging port.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[ipotech808]

thanks for the reply.

the station does not pickup when I set it as loudspeaker and then put it into the bogen co trunk or station port. if I hit page all on the phone it will only page the phones not the analog station which is the bogen. I believe I station mode on the bogen it requires a ring voltage to trip.

when I set the analog station as default I still cannot do page all to all phones and bogen. any idea?

 

[TouchToneTommy]

You're going to need to put a 680-ohm resistor across Tip and Ring of an Analog Station Port, configure it as a Paging Speaker on the Analogue tab of the extension, connect to the Page Port of the TIM module, and configure the TIM for Page Port and VOX.

However, when you do a simultaneous page, aren't the telephone sets going to hear the dial tone from the PCM2000 and the DTMF page zone being dialed by the person making the page, before the loudspeaker zone is opened up and the page can be made?

 

[ipotech808]

the dtmf over the sets is ok, they have an old intercom system that did the same thing.


You are saying that the resistor will be able to let me page all phones and bogen. also be able to do talkback with the bogen and phone? if I trued to call the analog ext wouldnt it go busy? do I just make a button that has dial extension and the extension number? I was under the assunption that you cant pickup a call or page port that is off hook? sorry if I soind redundant...

 

[TouchToneTommy]

Once you program the analog extension port as Paging Speaker, it no longer generates ring voltage, it is just an off hook audio port. Put the extension in a Hunt Group, and Dial Direct to the hunt group. The audio will come out of the port. The resistor is to keep the port off hook. Set the TIM to VOX, because there is no contact closure to trigger the paging, just the audio.

Create multiple hunt groups. Include telephone stations and the paging station for simultaneous, just the telephone stations for internal paging, and just the paging station for loudspeaker only.

 

[ipotech808]

I will try this out. I will reply back on the results. I am just afraid of the systen not being able to call into the port to do talkback with the speakers.. we will see.

Thanks for replying back!

 

[ipotech808]

I can page to it by creating a button: dial paging then to the hunt group but how can I pickup the page port to make a talkback call to a zone/speakers?

When you said Dial Direct to the hunt group, did you mean dial paging? or dial intercom? It would give me call rejected otherwise..

 

[ipotech808]

still not able to pickup the port without dial paging. is there a way to do talkback with this paging system when i set it as a page port?

if I did dial paging, it is only 1 way page. Talkback is a 2 way with the speakers acting like a half-duplex telephone, any ideas?

 

[smokinjoe2938]

are you sure these are two way speakers?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[ipotech808]

Yes, they are 70V speakers and we tested it by setting the bogen as an analog station and calling the ext.

The problem is that when i set it to page port on the bogen, i am not able to pick up the analog station as a dial direct, calling the ext, or dial intercom. I can only dial page the station. if i did dial paging, it is a one way conversation, not a 2 way because its paging...

 

[Westi]

Dial paging" shortcodes are one sided connections.
you could try a "dial direct" shortcode to the paging port and see if that works as that is the shortcode feature for talkback function on phones but I am not sure if paging ports will take it.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[ipotech808]

I tried it says call rejected because the port is in use or off hook.

 

[ipotech808]

I have the final reply to my post as we have come to a conclusion.

We cannot do talkback and paging on a single jack (trunk, station or page port) and also to do paging with phones and bogen. I have spoken with Bogen and Avaya and there are no workarounds for this.

The client was told this and we both came to the conclusion that it does not need to be paged over the phones because the bogen will have a delay with the digital feedback filter.

I was told to use 2 trunk ports for the system because of our scenarios. I will be using the override port and trunk LS port. trunk LS port is for the paging and the override port is for talkback. I was given instructions on how to install this but i wanted to make sure that anyone that is installing knows that there is some caveats.

remember: you cannot do paging and talkback on the same port/station and page the phones with bogen at the same time. There is no way possible because of the limitations that bogen and avaya has.

Trunk port can do both talkback and paging but you cannot page the phones at the same time, cannot page trunk and station (limitation)
Station port can do talkback and page phones but cannot page the bogen, the station needs a ring voltage (limitation)
Page port can page all phones and bogen but you cannot do talkback because you cannot call the port or dial direct to the port (limitation)

These are the caveats and I hope this helps any future installers.