Hi Guys,
I have a law firm as a customer that was having issues with the phones not downloading the correct firmware they were currently on 7.0.27 i decided to upgrade to 7.0.36 to see if there was a correction in the upgrade for this specifically. My problem with the firmware was resolved but now the customer is upset because when he dials the account code (11 digits in length) in conjunction with an International call the digits don't show on screen as before.
They indicate that the account code would show up on the upper line while the call info was underneath allowing them to see the digits dialled even on international call. the problem is i need the 7.0.27 software to restore to previous version so that it will function as they are accustomed can anyone help me.
The Avaya support page only has the 7.0.36 version. I need 7.0.27
Thanks in Advance[pre][pre][/pre][/pre]
I have a law firm as a customer that was having issues with the phones not downloading the correct firmware they were currently on 7.0.27 i decided to upgrade to 7.0.36 to see if there was a correction in the upgrade for this specifically. My problem with the firmware was resolved but now the customer is upset because when he dials the account code (11 digits in length) in conjunction with an International call the digits don't show on screen as before.
They indicate that the account code would show up on the upper line while the call info was underneath allowing them to see the digits dialled even on international call. the problem is i need the 7.0.27 software to restore to previous version so that it will function as they are accustomed can anyone help me.
The Avaya support page only has the 7.0.36 version. I need 7.0.27
Thanks in Advance[pre][pre][/pre][/pre]