The problem: Calls to the number correctly go to "300 Main N" but that Hunt Group rings for 20 seconds, not 11 seconds. It then correctly overflows to "930 All N" where the call only rings for 9 seconds before falling back "300 Main N" and then continues to loop.
Setup:
We have an IPO 500 system with an ISDN number coming in on line 30. The Destination for this is Hunt Group "300 Main N" with the Fallback as "930 All N"
Hunt Group "300 Main N" has two users in the Collective Ring Mode. Voicemail is Off and the Overflow time is 11 Seconds overflowing to "930 All N"
Hunt Group "930 All N" has 10 users in the list including the two from the "300 Main N" list. Voicemail is Off and the Overflow is Off.
The Voicemail is embedded. The handsets are IP 1608 phones. The system has had a reboot with no change.
HELP!
Why is this doing this? What am I missing? I can't work out why the first Hunt Group rings for 20 seconds instead of 11 seconds and why the second Hunt Group drops back after 9 seconds rather than continuing to ring until answered?
Any help or suggestions?
Many thanks,
Matt
Setup:
We have an IPO 500 system with an ISDN number coming in on line 30. The Destination for this is Hunt Group "300 Main N" with the Fallback as "930 All N"
Hunt Group "300 Main N" has two users in the Collective Ring Mode. Voicemail is Off and the Overflow time is 11 Seconds overflowing to "930 All N"
Hunt Group "930 All N" has 10 users in the list including the two from the "300 Main N" list. Voicemail is Off and the Overflow is Off.
The Voicemail is embedded. The handsets are IP 1608 phones. The system has had a reboot with no change.
HELP!
Why is this doing this? What am I missing? I can't work out why the first Hunt Group rings for 20 seconds instead of 11 seconds and why the second Hunt Group drops back after 9 seconds rather than continuing to ring until answered?
Any help or suggestions?
Many thanks,
Matt