IP500 V2 SD card problem 3

[Lodde]

Hi

I am hoping that anyone else also has experinced a problem with the SD card in the 500v2.

It can all of a sudden loose the config of the IPO and that is really bad.

Does anyone know if Avaya is working on the problem or if there is a PB for it ?

regards Lodde

 

[jamie77]

I gave feedback during the R6 trial, but that was out first trial.

Would they tell us if they kicked us?

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

I don't now, never been kicked
Send them an email, maybe they respond.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[TomMills]

i actually got my email after i posted that, for the R5 maint release anyway. Check your junk jamie.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[amriddle01]

Peter, the site I have an issue with is using 5610's, I always give feedback/raise issues too

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[latitude12]

Avaya are now actively looking for instances of these SD card problems... if anyone has problems with configs defaulting then they should escalate, no support hours required apparently.

 

[tlpeter]

latitude, who did you speak to ?


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

Support hours biting them in the 4rse already hey

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[amriddle01]

In my case there isn't anything to escelate except the sequence of events, the problem is too serious to spend time messing about with, and once fixed there is nothing to see, but if/next time it happens again I will swiftly run a trace for them I guess

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

Andy, keep tracing.
Set it default and turn on memory card commands.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[latitude12]

@tlpeter - One of the Avaya Backbone/Tier 3 engineers in the UK.

FWIW I suggest everyone escalate reagrdless of whether or not you have traces, so Avaya can at least see the scale of the problem.

 

[tlpeter]

I am in contact with one too.
I give the initials: j t


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[latitude12]

We've been speaking to JS.

 

[tlpeter]

I am going to send him an email about this.
Thanks.

I also did read this on the avaya support forum:

get a replacement card and do a licence swap. there have been some documented failures with the low level formatting at point of mafacture.if this persists then it will probably be the card reader on the ipo



Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

I must say if they are so concerned about this an email to their BP's wouldn't go amiss (more so for trial partners), to hear about them being desperate for reports of this issue third/fourth hand on Tek Tips isn't really on in my book, this is a very serious issue and should be treated as such, many people may think it's something they did wrong with it being new hardware and so not want to risk the cost of escalating (this may not be the case here but how would they know)

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

That would be a panic reaction.
They are busy with it and I think it will besolved soon.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

I wouldn't say it was a panic reaction, I recieved an email not long ago with details of the fix for the Phone Manager licence thing, I reckon an issue that completely wipes out a system with no warning or documented fix would warrant an email at least, maybe I live in an ideal world

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

I didn't receive an email about that patch.
The strange thing is that some systems run perfect.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

We don't have loads of V2's out there yet, not enough to make a judgement on how widespread this issue is, but the one time it happenedto me it was bad and cost our customer a LOT of money while I figured out what the hell was going on, maybe that's why I feel strongly about this, also we are currently rolling v2's out with our biggest customer and if this happens to them and the fix involves card changes and licence swaps etc that would be rather bad I imagine

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

It is not that bad.
Not all systems have the problem.
But if you want to be sure then have a spare system running at your office.
Let it run for a couple of weeks and see if it is stable, even with config changes once in a while.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

It may not be really bad, but this wipes out your remote access (as ALL incoming call routes disappear)and unless you have LogMeIn as a backup you are snookered and will have a long drive on your hands. As for how many systems I guess time will tell on that, and depends on which batch your SD cards come from

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel