IP500 V2 SD card problem 3

[Lodde]

Hi

I am hoping that anyone else also has experinced a problem with the SD card in the 500v2.

It can all of a sudden loose the config of the IPO and that is really bad.

Does anyone know if Avaya is working on the problem or if there is a PB for it ?

regards Lodde

 

[tlpeter]

1) yes i have seen it.
2) i have no idea if they do.

Solution!

Remove the SD card and put it back in.
Shoot back a backup config and done.

Somehow the config gets default and does not allow you to do changes.

Check with monitor if you see any embedded card messages.
You need to enable it, you can find it under Filters -> Services -> MEmory card commands.

Let me now it you have got it working again.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[TomMills]

o the card forgets its config? does the system go down?

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[tlpeter]

Nope, it just goes default after a reboot.
We (i and the reseller) found out that the customer could not record a greeting on the EVM.
Deleted the messages who had no codec and all where the same exact size.
Gave the thing a reboot and it was default.
I tried to send a backup and looked ok but after the reboot it stayed default.
I could not send the config with the embedded file management, it was just blocked.

After removing the SD card and re-seating it i was able so send the backup config in the system.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[Lodde]

Thnx for the replies Peter, we do know how to get it running again.

It is only so very frustrating that it is not working as intended.

I am hoping that at least they have solved it to the next release.

 

[tlpeter]

Can you solve it right now ?
Make trace of those card messages !!!
You will need them to build a case !!!
I have seen it happen but did not save them because i needed it running again.
I have not seen it again.

It is a week ago now.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[Lodde]

It is already solved, I guess that Avaya need to have the monitor file from when the problem occur ?

 

[tlpeter]

So my solution worked ?
I need to be sure because i will get this question!
I want to make sure i did not had a lucky shot somewhere.

And yes the trace must be made when it is not working or even when it stops working.

I saw a FAT error somewhere coming by in the trace.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[Lodde]

We only opened the earlier saved CFG file offline and then sended that config into the IPO

 

[tlpeter]

So no removing of the SD card ?
Does this customer self maintain the ipo ?
Did they perhaps defaulted the config ? (check audit trail)


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[Lodde]

They did not remove the SD card.
I have another technician on place.
They did not do this by any accident.

 

[tlpeter]

Strange, but if you can let monitor make traces for a while.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

Just had this myself, this does not bode well fot the V2, it just defaulted itself completely out the blue, would not take any changes to the default config or accept an "Offline, Send config" of a good config until it had been power cycled a couple of times ....Congrats Avaya on a great new product

ACSS Small and Medium Enterprise (SME) Communications

I've just bought a brand new car and on the way out of the dealership the engine seized, they want £2000 paid in advance to look at it which they will keep if they can find a way to blame me for it......Remind you of anything

 

[tlpeter]

Have one now who does not like changes either.
It just does not except it and stays the way it is.
Perhaps that is why the Q2 trial still isn't started.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

This was a Medical centre in the middle of London, all IP phones, this is one of our best customers and they are finding it hard believing me that it's a fault with the new system as it's less than 1 month old, and I can't blaim them I probably wouldn't acceptthat someone would launch something like that and if they did,when this problem arose they would not immediatly put out some kind of correction notice/product recall. Because as things stand I can't prove anything

ACSS Small and Medium Enterprise (SME) Communications

I've just bought a brand new car and on the way out of the dealership the engine seized, they want £2000 paid in advance to look at it which they will keep if they can find a way to blame me for it......Remind you of anything

 

[tlpeter]

I have just raised a case about SD problems.
I even have a trace where you can see it!
The card is going in read only mode:

1231474mS PRN: SMXFS: fopen could not create file on read only disk/file
1231502mS PRN: SMXFS: fopen could not create file on read only disk/file
1231528mS PRN: SMXFS: fopen could not create file on read only disk/file
1231556mS PRN: SMXFS: fopen could not create file on read only disk/file
1231584mS PRN: SMXFS: fopen could not create file on read only disk/file
1231612mS PRN: SMXFS: fopen could not create file on read only disk/file
1231639mS PRN: SMXFS: fopen could not create file on read only disk/file
1231667mS PRN: SMXFS: fopen could not create file on read only disk/file
1231694mS PRN: SMXFS: fopen could not create file on read only disk/file
1231721mS PRN: SMXFS: fopen could not create file on read only disk/file
1231752mS PRN: SMXFS: fopen could not create file on read only disk/file
1231778mS PRN: SMXFS: fopen could not create file on read only disk/file


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

I ran a trace while I was sending the Offline config and it just said "deleting config", restarting config wake up etc as it normally does, nothing that would hint at any issue at all even though it wasn't actually taking any changes, so there was Zero point sending it to Avaya as they just say "It looks ok to us" and "Do you have a trace of when it happened" ........Obviously not as my crystal ball is in for cleaning so I didn't know to run a trace before the system randomly defaulted itself

ACSS Small and Medium Enterprise (SME) Communications

I've just bought a brand new car and on the way out of the dealership the engine seized, they want £2000 paid in advance to look at it which they will keep if they can find a way to blame me for it......Remind you of anything

 

[tlpeter]

Do you have "memory card commands" turned on underneath services ?
Turn it on if not.
Then you will see the shit hitting the fan



Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[amriddle01]

Is kind of worrying, we have several of our big customers with these now and some are like 100+ seat call centres, others have another 15 systems on order so if this happens to them it'll be very bad news to say the least

ACSS Small and Medium Enterprise (SME) Communications

I've just bought a brand new car and on the way out of the dealership the engine seized, they want £2000 paid in advance to look at it which they will keep if they can find a way to blame me for it......Remind you of anything

 

[tlpeter]

You did not answer my question you customer look alike


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!