IP trunk from CM to IPO (call denial) denial event 1179: User busy D1=0x41 D2=0x420f11

[SenorAvayaGuy]

Hello users, having issues I hope you can help with. I'm trying to get a call out through a sip trunk from IPO via an IP phone from G450 (IPO is being median for sip trunks as 450 has no SBC controller) Here is my config.


Group Number: 2 Group Type: isdn CDR Reports: y
Group Name: IP Office COR: 1 TN: 1 TAC: 802
Direction: two-way Outgoing Display? n Carrier Medium: H.323
Dial Access? n Busy Threshold: 255 Night Service:
Queue Length: 0
Service Type: tie Auth Code? n
Member Assignment Method: manual

Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): overlap/enbloc
Digit Treatment: Digits:

Digital Loss Group: 18
Incoming Calling Number - Delete: Insert: Format:

Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0
CONNECT Reliable When Call Leaves ISDN? n
XOIP Treatment: auto Delay Call Setup When Accessed Via IGAR? n

ACA Assignment? n Measured: none
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: y Send Calling Number: y
Used for DCS? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: pub-unk
UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y Modify Tandem Calling Number: no
Send UCID? y
Send Codeset 6/7 LAI IE? y


Show ANSWERED BY on Display? y






Group Number: 2 Group Type: h.323
SBS? n Remote Office? n Max number of NCA TSC: 0
Q-SIP? n Max number of CA TSC: 0
IP Video? n Trunk Group for NCA TSC:
Trunk Group for Channel Selection: 2 X-Mobility/Wireless Type: NONE
TSC Supplementary Service Protocol: a Network Call Transfer? n
T303 Timer(sec): 10
H.245 DTMF Signal Tone Duration(msec):
Near-end Node Name: procr Far-end Node Name: IPO
Near-end Listen Port: 1720 Far-end Listen Port: 1720
Far-end Network Region: 1
LRQ Required? n Calls Share IP Signaling Connection? n
RRQ Required? n
Bypass If IP Threshold Exceeded? n
H.235 Annex H Required? n
DTMF over IP: out-of-band Direct IP-IP Audio Connections? y
Link Loss Delay Timer(sec): 90 IP Audio Hairpinning? y
Enable Layer 3 Test? n Interworking Message: PROGress
H.323 Station Outgoing Direct Media? n DCP/Analog Bearer Capability: 3.1kHz



Heres what a call looks like ...



11:55:57 TRACE STARTED 10/18/2017 CM Release String cold-02.0.823.0-21388
11:56:06 active station 5556 cid 0x13
11:56:06 G711MU ssff ps:20
rgn:1 [10.122.0.62]:2882
rgn:1 [10.122.0.14]:2052
11:56:06 dial 90 route:ARS
11:56:06 term trunk-group 2 cid 0x13
11:56:06 dial 907881241151 route:ARS
11:56:06 route-pattern 66 preference 1 location 1/ALL cid 0x13
11:56:06 seize trunk-group 2 member 17 cid 0x13
11:56:06 Calling Number & Name NO-CPNumber NO-CPName
11:56:06 Setup digits 07881241151
11:56:06 Calling Number & Name NO-CPNumber TEST
11:56:06 denial event 1179: User busy D1=0x41 D2=0x420f11
11:56:06 idle trunk-group 2 member 17 cid 0x13


Anyone familiar with this denial event ??

all help is appreciated.

 

[kyle555]

Just sounds like IPO answering that the destination is busy. You'd be best to post there with a monitor trace to figure out why it's not doing what you're expecting.

 

[joe2938]

is the number on the g450 in the public unknown numbering plan?

 

[SenorAvayaGuy]

Yes just tested with the number placed into Public unknown and its still spitting out the denial event. Banging my head on the table at the moment lol.
And I did a trace in IPO and the IPO doesnt see the call even hitting its SIP trunk.

 

[joe2938]

just for kicks, enter that same info in the private unknown numbering table

 

[SenorAvayaGuy]

Entered in both Private and Public, still denying me.... Any other ideas ?

 

[joe2938]

Any trunks on the g450 that you could route call out on?

 

[SenorAvayaGuy]

No, This is a temporary implementation. I was trying to get rid of the current G600 with exact same config (and was working with integration of IPO) and place the G450. Although, this is giving me a headache. I want to point fingers toward IPO but not experienced in IPO to say configuration is wrong.

 

[joe2938]

I would be curious to see a trace from the IP Office side

 

[SenorAvayaGuy]

Nothing shows on the trace,

Not the trunk between the two (IPO and G450). Nor on the SIP trunking either. I would post if there was any thing that showed. Unfortunately there isn't anything showing. Ive hit a dead end, friend lol. I cant think of what it could be thats denying my call and making it a "user busy" denial and with the IPO not having any kind of information its not helping me any. OH and why would I have connectivity "In-Service" trunks with IPO if IPO doesnt see me.


TRUNK GROUP STATUS

Member Port Service State Mtce Connected Ports
Busy

0002/001 T00001 in-service/idle no
0002/002 T00002 in-service/idle no
0002/003 T00003 in-service/idle no
0002/004 T00004 in-service/idle no
0002/005 T00005 in-service/idle no
0002/006 T00006 in-service/idle no
0002/007 T00007 in-service/idle no
0002/008 T00008 in-service/idle no
0002/009 T00009 in-service/idle no
0002/010 T00010 in-service/idle no
0002/011 T00011 in-service/idle no
0002/012 T00012 in-service/idle no
0002/013 T00013 in-service/idle no
0002/014 T00014 in-service/idle no

 

[joe2938]

from the IP Office side only, can you make outbound calls from a phone on the IP Office going out on the sip trunk from IP Office side?

 

[joe2938]

also try inserting a 9 in the route pattern on the cm side as it gets to the ipoffice and then it is using it's ars table

 

[SenorAvayaGuy]

Yes outbound calls from IP phone registered to IPO work perfectly fine,

And IPO routing doesn't need a 9 to dial out (or they must be implementing in a route)

I even stripped my 9 via route side (on G450) to see if something weird was happening with what was being outpulsed. No luck.

 

[joe2938]

how are calls on the ip office side making outbound calls then, what do they dial

 

[SenorAvayaGuy]

Just full number without dialing 9 as an outside access code

 

[joe2938]

can you send me the config from the ip office side so I can look at it

 

[SenorAvayaGuy]

Not sure out to export IPO information. not like good Emulation, anyhow. Getting late and Ill probably escalate the situation tomorrow. Ill Keep you posted ! thanks for all your help Joe

 

[joe2938]

no worries you would just go to file/save config as/ also from researching this it all points to the sip provider, just google that denial event

 

[SenorAvayaGuy]

I wanted to say the same, But makes no sense why the old setup (G600) can make calls via the IP trunk to IPO through SIP but G450 Cant. As much as I want to say its provider, I cant fully. And As much I dont want to say its my config... I dont believe it is my config lol. I literally Mirrored the config from the G600. If it was a provider issue Id have the same issue all around, right ?

I bet my money its the IPO config somewhere.

 

[SenorAvayaGuy]

As a side note, the G450 used the same IP trunk as the G600 (We just changed the IP to point to the G450).