IP Office Voicemail Pickup Issue

[allmotarex]

Avaya IP Office Manager 10.0 (16)
Avaya 9508

There is a button programmed on the phone labeled "Voicemail Pickup" with Action Dial and Action Data *46, which is a short code for the feature "Call Steal"

Our shipping office cannot successfully pick up a call while someone is leaving a voicemail. When the shipping clerk presses the "Voicemail pickup" option on the phone there is a steady tone and the display reads called rejected.


This works on my desk phone and several others. The only one that I know of that is having the issue is shipping office. There are likely more Individuals that are having the issue but have not complained.

Thanks for any help.

 

[joe2938]

look at their button programming and copy that to your phone and then merge

 

[Okkie26]

On the shipping clerks telephony tab, tick the 'intrusion allowed' check box.

 

[allmotarex]

The button programming is the exact same for each user.

I tried "Can intrude" check box and it still didn't make a difference.

When pressing the "Voicemail Pickup" on the phone there is a continuous tone and then "Call rejected".

 

[Okkie26]

Are you a member of the 'monitor'' group?

Put the extension in group, and also put this group on the users Telephony > supervosor tab. Monitor group.

Or, what is happening when you hear the steady tone and you press the OK button?

 

[amriddle01]

You could always try programming the button correctly, with the feature "Call Steal" as oppose to having it dial a shortcode
Also the usage is subject to the Can Intrude setting of the Call Steal user and the Cannot Be Intruded setting of the target
So no matter what that/those setting(s) need to be correct

 

[allmotarex]

There are 4 HuntGroups. Voicemail pickup is working on several users with a Monitor Group of "None" under Telephony >Supervisors Tap.

The 4 HuntGroups are:
304 Ans dn
251 Emergency
444 Evacuation Page
303 Page

 

[amriddle01]

Call Steal is for users not groups, who programmed this? It's not right at all

 

[amriddle01]

To elaborate, call steal/Aquire is to pickup the last alerting call to a users handset or to steal the call from another user.
While it's not designed for group calls it may well work but only if it's a call that has actually rang on your extn, i.e a collective group or you were actually alerted as part of the cycle...however that's not the way it's designed

 

[allmotarex]

It was programmed years before I was hired. We are moving to a new system in a couple of weeks. Doing away with Avaya. I am just trying to get this small portion to work before the new equipment gets here.

 

[amriddle01]

I am not surprised they're replacing it if it's programmed all to hell, if done correctly it'll probably work above and beyond what you're about to replace it with

 

[allmotarex]

I am going to change Button 3 for this shipping user. Action will be call steal as opposed to dialing a shortcode. Will I need to put anything in the "Action Data" field?

 

[amriddle01]

Blank for your requirements, but it's dependant on what I mentioned above.
P.S that programming is pants, I can only imagine what the rest is like

 

[allmotarex]

Actually the only reason the company is moving to something else is due to the cost of the upgrading our current Avaya system. It was cheaper to go with a whole new deal.

 

[amriddle01]

Unlikely, what do you mean by upgrading? Perhaps you have just been quoted with imaginative pricing

 

[allmotarex]

We have a contract through a local telephone Carrier and Avaya. To renew this contract, all software and equipment would need to be updated we were told. We chose to go another route.

 

[amriddle01]

But that's bullshit, let that contract lapse and take out a maint agreemant with a competent local business partner, that will cost roughly 10-15% the original equipment costs, I doubt that's more than a new system