IP Office Visual Voice

[tdsitek]

Customer is having issues with Visual Voice for Hunt group mailboxes. When they hit their visual voice button, it brings them into their mailbox and they have the option to go listen to their messages, etc or hit another button to get to the hunt group voicemail. When they hit the hunt group, it now rings the hunt group instead of going into hunt groups visual mailbox. This has been working for over a year and a half. It just stopped working last week. All programming looks ok to me. Visual voice works fine because it brings them to the visual voice. It just once they are in visual voice, they cannot get to the hunt group.

Customer is running latest 5.0 release for system and VM Pro.

 

[tlpeter]

This has been working for over a year and a half. It just stopped working last week.

AND

Customer is running latest 5.0 release for system and VM Pro

Do not match!!!

You can not have it running on 5.0 for over a year and a half so something must be changed!



ACS IP Office
APSS IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
APSS UC
ACA - Voice Services Management


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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[tdsitek]

The system was installed alomost two years ago on 4.2 relaease. They were upgraded to 5.0 in August and no problems after the upgrade. It just started happing last week. Nothing changed.

 

[tlpeter]

Microsoft patch Tuesday on the second week of the month ?


ACS IP Office
APSS IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
APSS UC
ACA - Voice Services Management


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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[tdsitek]

No microsoft patches have been ran.

 

[Bas1234]

Check the Hunt group leave action in VMPro. I bet there is a transfer in it

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It works! Now if only I could remember what I did...

Dain Bramaged
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[ThePhoneMn]

Been here, done this... There is a module in VM Pro with the same name as the hunt group. Please verify and change if necessary.
I know that you are supposed to be able to do this for incoming call route fail over, but take your pick on which youd rather have, Visual Voice or fail over from incoming route.
Good Luck

IPO I&M ACS
Been there, done that

 

[amriddle01]

thephonemn, did you report it to Avaya? They may well fix it, or did you try that already

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ThePhoneMn]

yep, tried it... response: thank you, Ill close the case. >:-<

IPO I&M ACS
Been there, done that

 

[tdsitek]

No tranfer action in leave message in hunt group VM Pro.
Also, renamed the Classified module but that did no help.
Hunt Group name = Classified
VM Pro Module = Classified - renamed to Class

Still no change.

 

[ThePhoneMn]

There is something rightthere we are missing. Try renaming the Hunt Group to test it... or create a new hunt group without programming anything in VMPro and try visual voice on the new group.

IPO I&M ACS
Been there, done that

 

[hairlessupportmonkey]

after your rename - restart the vm pro service so it updates all the v/mail account folders on the machine too.

 

[IPGuru]

1) check the Audit trail in manager to identify if the customer has been making changes. the customer saying nothing has changed is usually 'mistaken'.

2) it is the COLLECT start point you need to be checking in VM Pro not the LEAVE start point.

 

[tdsitek]

Deleted the hunt group and re-add. Everything is now working. Thaks everyone.

 

[ThePhoneMn]

Good things tdsitek, be careful not to rename the module back to the hunt group. I am almost positive that was the original cause.

IPO I&M ACS
Been there, done that