IP Office SE Additonal hard Drive 1

[Bonker1974]

Hi
I have a question, We have an VM IP Office SE 9.1.7 up and running working. We now want to deploy contact recorder however, no additonal hard drive is present. I am wondering if it's possible to install the additional hard drive after the server has been ignited or I am screwed and have to install this server over.


Thanks

 

[Okkie26]

Avaya server or own virtual server?

 

[Bonker1974]

Own server. It's virtual server

 

[IPOCraft]

I think that you can. I remember doing one time. Put the HD and configure with the defaults value (when you ignite the IP Office it load the fields in Additional Hardware with default information so when the system detects a new HD load the same path and mouting the disk correctly). So install the HD, go to Contact Recorder, General Setup, and puth the file paths in the installation manual (/opt/vmpro/VRL and /additional-hd#1/partition1) in Handover folder and Call Storage Path, respectively.

You can see if the HD was properly detected in the Web Control Admin in IP Office (Platform View / Settings / System / Additional Hardware Info / Mount Path Name).

 

[kyle555]

Oh lord. I recall trying to do this on a R610 or 620 with something in the bios just making it such a pain. It took days.

And the silly part is that you had 2 drives in RAID1 redundant for the OS, with plenty of free space, but Avaya wants you to add another disk on its own with no redundancy for recordings. I hope the VMWare approach is simpler! Please let us know how it works out!

 

[janni78]

Just add the new harddrive to the VM and you should be able to enable it in Platform View.
Then use /additional-hdd#1/ as mount point.

"Trying is the first step to failure..." - Homer

 

[Bonker1974]

So what you are saying that I can add the second drive to the server and don't having to ignite it.
If I ingnite it that means I have to configure the server over. this is what i am trying to prevent.

 

[janni78]

From 9.0 SP3 you can add an harddrive without reigniting.

I did this on mine, just added a new disk to the virtual machine, enabled and formated it through Platform View and then setup the mount point.

"Trying is the first step to failure..." - Homer

 

[Bonker1974]

@ janni78 Thanks,
Do you have a documentation on how that is done?

 

[sizbut]

Officially still not supported (ridiculous, but then so is turning of Raid1 to get more space!!!).

I've done it on a couple of real servers without needing to reinstall but its not the simple process some folks who haven't done it seem to think.

After adding the disk and checking its recognised in the bios, you'll discover its still not seen in webcontrol. Something to do with the disklabelling process that you see the SE software do during its installation. The fix was to log in to the Linux desktop and use the tools there to reformat the new disk. That seems to apply the necessary whatever it is to make webcontrol see it.

Stuck in a never ending cycle of file copying.

 

[janni78]

When I did it it was pretty straight forward.

Try it on a lab machine with Virtual Box if you're uncertain on how to do it.

"Trying is the first step to failure..." - Homer