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IP Office SCN

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pdob

pdob

Technical User
Oct 25, 2005
33
US
We have 4 sites all IP500 6.0.8(mix v1 and v2). VM Pro on main site and embedded on 3 sites. We have the H323 Line set to IP Office SCN (Supplementary Services). All sites can call each others except it does not pick voicemail if no one answers...it just drops the call.

When we changed all sites to H450, we could not call each other at all.

Any thoughts on which services setting so we can call to each sites and have voicemail pick when no answer.
 
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You should use vmpro for those 3 other sites instead of embedded.

ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 
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thanks tlpeter. Is this the only option? I even tried different combination on the Supp. Services.

Too pricey to upgrade to VMPro and new PC's for the 3 sites:(

We could centralized VM but we'll need to purchase additional licenses also:(

 
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No need to buy licenses.
Set it to centralized on the three sites.

But embedded should work.
What happens if you dail *17 on the system with embedded vm ?
Can you make a trace ?

Turn on embedded card command under the tab services.


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 
Upvote 0 Downvote
Here's the trace with embedded card command selected. They dialed *17 and they can access embedded voicemail.

Sorry for the long trace.

_____________________________________________________

43424116mS CD: CALL: 0.23390.0 BState=Idle Cut=1 Music=3.0 Aend="Extn6590(6590)" (10.24) Bend="" [] (0.0) CalledNum= () CallingNum=6590 (Extn6590) Internal=1 Time=5 AState=DialInitiated
43424137mS CMExtnRxP: v=6590
CMInformation
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[*17] Type=Default (100) Reason=CMDRdirect
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
43424137mS CMTARGET: 0.23390.0 5398 Extn6590.0: CancelTimer CMTCDialToneTimeout
43424137mS CMTARGET: 0.23390.0 5398 Extn6590.0: LOOKUP CALL ROUTE: type=100 called_party=*17 sub= calling=6590 dir=out complete=0 ses=0
43424137mS CMTARGET: 0.23390.0 5398 Extn6590.0: ADD TARGET (N): number=*17 type=100 depth=1 nobar=1 setorig=1 ses=0
43424138mS CMTARGET: 0.23390.0 5398 Extn6590.0: SYS SC: *17 3 sc=type=VoicemailCollect code=*17, num=?U callinfop->sending_complete=0 secondary_dialtone=
43424138mS CMTARGET: 0.23390.0 5398 Extn6590.0: ADD VM TARGET
43424139mS CMTARGET: **** 0.23390.0 5398 Extn6590.0: MakeVoicemailTarget pbx=<null> local=1 type=3
43424139mS CMTARGET: 0.23392.0 5398 RAS.0: ADD PRIMARY
43424139mS CMTARGET: 0.23390.0 5398 Extn6590.0: ADD VM TARGET: SUCCEEDED
43424140mS CMTARGET: 0.23390.0 5398 Extn6590.0: CancelTimer CMTCDialToneTimeout
43424140mS CMTARGET: 0.23390.0 5398 Extn6590.0: INITIAL TARGETING SUCCEEDED
43424140mS CMTARGET: 0.23390.0 5398 Extn6590.0: GetNoAnswerTimer:15
43424141mS CMExtnTx: v=RAS, p1=0
CMSetup
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[?Extn6590] Type=Voicemail (102) Reason=CMDRX_MailboxAccess Calling[6590] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=21 chan=42
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Extn6590
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=6590
IE CMIEDeviceDetail (231) LOCALE=eng HW=15 VER=6 class=CMDeviceStdPhone type=27 number=322 channel=0 rx_gain=32 tx_gain=32 ep_callid=23390 ipaddr=192.168.2.5 apps=0
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Extn6590
IE CMIEMohSourceId (247) MOH Source = 255
Display [Extn6590>?Extn6590]
Timed: 10/06/10 18:18
Locale: eng
43424142mS CMMap: a=21.42 b=1.254 T
43424144mS CMMap: a=10.24 b=0.0 D0
43424145mS CMExtnTxP: v=6590
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43424145mS CMExtnTx: v=6590, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43424146mS CMExtnRx: v=RAS, p1=0
CMConnect
Line: type=RAS 1 Call: lid=0 id=1011 in=0
43424146mS CMTARGET: 0.23390.0 5398 Extn6590.0: CancelTimer CMTCNoAnswerTimeout
43424147mS CMExtnCopyProcessCallMsg: v=22
CMConnect
Line: type=NoLine 0 Call: lid=0 id=23390 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=?Extn6590
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=Voicemail
IE CMIEDeviceDetail (231) LOCALE=eng HW=15 VER=6 class=CMDeviceVoicemail type=0 number=0 channel=42 rx_gain=32 tx_gain=32 ep_callid=23392 ipaddr=192.168.2.5 apps=0
43424147mS CMExtnTxP: v=6590
CMConnect
Line: type=DigitalExtn 8 Call: lid=0 id=23390 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=?Extn6590
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=Voicemail
IE CMIEDeviceDetail (231) LOCALE=eng HW=15 VER=6 class=CMDeviceVoicemail type=0 number=0 channel=42 rx_gain=32 tx_gain=32 ep_callid=23392 ipaddr=192.168.2.5 apps=0
Timed: 10/06/10 18:18
43424148mS CMExtnTx: v=6590, p1=0
CMConnect
Line: type=DigitalExtn 8 Call: lid=0 id=23390 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=?Extn6590
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=Voicemail
IE CMIEDeviceDetail (231) LOCALE=eng HW=15 VER=6 class=CMDeviceVoicemail type=0 number=0 channel=42 rx_gain=32 tx_gain=32 ep_callid=23392 ipaddr=192.168.2.5 apps=0
Timed: 10/06/10 18:18
43424148mS CMExtnRx: v=6590, p1=0
CMConnectAck
Line: type=DigitalExtn 8 Call: lid=0 id=23390 in=0
43424148mS CMExtnCopyProcessMsg: v=22
CMConnectAck
Line: type=DigitalExtn 8 Call: lid=0 id=23390 in=0
BChan: slot=10 chan=24
43424148mS CMTARGET: 0.23390.0 5398 Extn6590.0: ~CMTargetHandler f50a9580 ep f511a8bc
43424150mS CMExtnTx: v=RAS, p1=0
CMConnectAck
Line: type=RAS 1 Call: lid=0 id=1011 in=0
BChan: slot=21 chan=42
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Extn6590
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=6590
IE CMIEDeviceDetail (231) LOCALE=eng HW=15 VER=6 class=CMDeviceStdPhone type=27 number=322 channel=0 rx_gain=32 tx_gain=32 ep_callid=23390 ipaddr=192.168.2.5 apps=0
43424153mS CMMap: PCG::MapBChan pcp[202]b1r0 cp_b f5326948 other_cp_b 0 type CGTypeSimple
43424153mS CMMap: PCG::MapBChan pcp[76]b1r0 cp_b f58a3e88 other_cp_b f5326948 type CGTypeSimple
43424153mS CMMap: a=10.24 b=21.42 M1
43424153mS CMMap: a=10.24 b=21.42 CheckSpeechPathMonitor (pcp[76]b1r0) register
43424154mS PRN: Confer DSP, channel 0: allocated DTMF detector 0, 23 free
43424154mS PRN: Confer DSP: enabled DTMF detector 0
43424177mS CMExtnTxP: v=6590
CMCallStatus
Line: type=NoLine 0 Call: lid=0 id=23390 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[6590] Type=Internal Plan=Default
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Extn6590
State=9, Connected
43424178mS CMExtnTxP: v=6590
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43424179mS CMExtnTx: v=6590, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43424179mS CD: CALL: 0.23390.0 BState=Connected Cut=3 Music=0.0 Aend="Extn6590(6590)" (10.24) Bend="?Extn6590(Voicemail)" [VoiceMail] (21.42) CalledNum=?Extn6590 () CallingNum=6590 (Extn6590) Internal=1 Time=68 AState=Connected
43424281mS RES: Thu 10/6/2010 18:18:41 FreeMem=64714688(1) CMMsg=7 (7) Buff=200 953 998 7397 1 Links=4278
43424281mS RES2: IP 500 V2 6.0(8) Tasks=39 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=70 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 ASC=1 SYS=MNTD OPT=UMNT
43427514mS CMExtnTxP: v=6590
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43427514mS CMExtnTx: v=6590, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43430141mS CMExtnRxP: v=6590
CMRelease
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
43430142mS CMExtnTxP: v=6590
CMReleaseComp
Line: type=DigitalExtn 8 Call: lid=0 id=23390 in=0
Called[*17] Type=Default (100) Reason=CMDRdirect Calling[6590] Type=Internal Plan=Default
Cause=16, Normal call clearing
Timed: 10/06/10 18:18
43430142mS CMExtnTx: v=6590, p1=0
CMReleaseComp
Line: type=DigitalExtn 8 Call: lid=0 id=23390 in=0
Called[*17] Type=Default (100) Reason=CMDRdirect Calling[6590] Type=Internal Plan=Default
Cause=16, Normal call clearing
Timed: 10/06/10 18:18
43430144mS PRN: CDR - TCPSend maxqueuesize=500 operational=1
43430145mS CMLOGGING: CALL:2010/06/1018:18,00:00:05,000,6590,O,*17,*17,Extn6590,,,1,,""n/a,0
43430145mS CD: CALL: 0.23390.0 BState=Connected Cut=2 Music=0.0 Aend="Extn6590(6590)" (10.24) Bend="?Extn6590(Voicemail)" [VoiceMail] (21.42) CalledNum=?Extn6590 () CallingNum=6590 (Extn6590) Internal=1 Time=6034 AState=Idle
43430145mS CD: CALL: 0.23390.0 Deleted
43430146mS CMExtnCopyCallLostMsg: v=22
CMReleaseComp
Line: type=NoLine 0 Call: lid=0 id=23390 in=0
Cause=16, Normal call clearing
43430146mS CMExtnTxP: v=6590
CMReleaseComp
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Cause=16, Normal call clearing
43430147mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[?Extn6590] Type=Voicemail (102) Reason=CMDRX_MailboxAccess Calling[6590] Type=Internal Plan=Default
BChan: slot=21 chan=42
Cause=16, Normal call clearing
43430148mS CMMap: a=21.42 b=0.0 T0
43430149mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1011 in=0
BChan: slot=21 chan=42
Cause=16, Normal call clearing
43430151mS CMMap: a=10.24 b=21.42 CheckSpeechPathMonitor (pcp[76]b1r0) unregister
43430151mS PRN: Confer DSP: disabled DTMF detector 0
43430151mS PRN: Confer DSP channel 0: freed DTMF detector 0, 24 free
43430151mS CMMap: PCG::UnmapBChan pcp[76]b1r0 cp_b f58a3e88 other_cp_b f5326948
43430151mS CMMap: a=10.24 b=21.42 M0
43430152mS CMMap: PCG::UnmapBChan pcp[202]b1r0 cp_b f5326948 other_cp_b 0
43430153mS CMExtnTxP: v=6590
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43430153mS CMExtnTx: v=6590, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43430281mS RES: Thu 10/6/2010 18:18:47 FreeMem=64730772(1) CMMsg=7 (7) Buff=200 932 999 7398 1 Links=4299
43430281mS RES2: IP 500 V2 6.0(8) Tasks=39 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=77 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 ASC=1 SYS=MNTD OPT=UMNT
43432147mS CMExtnTxP: v=6590
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18
43432147mS CMExtnTx: v=6590, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 8 Call: lid=0 id=-1 in=0
Called[Extn6590 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Extn6590 Msgs=0]
Timed: 10/06/10 18:18

 
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This is not embedded.
Otherwise you should have seen embedded card commands and they are not in the monitor trace :)


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 
Upvote 0 Downvote
Mmmm...embedded card command was checked and Embedded voicemail in Manager.

Anyways, we just turned on Centralized VM on those sites. Thanks tlpeter.
 
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Do you any errors in system status ?


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 
Upvote 0 Downvote
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